The claim process is extremely long! It took 2 months to get an explanation back. They always denied the claim because of varies reason. Don’t even try to submit any claim because it will be denied. Worse insurance ever.

you cover nothing

I get the Pet Insurance so that I can be able to go and do the things that I need to do for my animal so I can afford it. Just to find out that I have to go and pay for a physical examination first before you’ll even consider ensuring them, which is also covered by the Insurance no I didn’t end up going with a plan.

Avoid at all costs! They increase rates by as much as 57% every year for a single healthy young pup. When you do file a claim, they often deny giving an accuse that the itemized bill isn't legible, when anyone with normal vision can read it perfectly fine.

We still have a claim from April for a puppy spay. We did not get all the money back e have coming to us. We called and spoke with CS numerous times, but it is still there over a year later.

my dog was prescribed a year long prescription for a particular diet food to treat crystals in her urine that caused bleeding and pain. she also only needs to have annual blood work per the veterinarian. aspca insurance denied medical food claim because they claim did not have enough medical records. this is not true. all of the documentation before the prescription and after were provided to aspca. i appealed the decision and waited over 2 months to hear back. nothing. i called and they re-opened the claim and i have to wait another 2 months for the decision. why do i have to wait and appeal if she has an active prescription and they have all the documentation to support this. do not use them for your fur babies.

This insurance company is horrible. I submitted a claim for a sore right leg on my dog, they declined it do to a prior injury. Absolutely false. They will look for reasons to not pay out. Take my advice, when it comes to your best friends health and the cost of treatments, stay away, no one deserves this aggrivation

It takes way too long to get reimbursed!

I had a terrible time with the online system today. I had three claims to submit and had to do each one smore than one time as something always popped up and caused a restart. Also, the menu for the hospital names jumped a few times causing me to select the wrong provider and having to go back and try again. Not a very good experience today.

Zero stars if possible!! Do NOT get this insurance!! They give you a hard time to process your claim! They do not coordinate with each other’s department, sent the documents required (which Was also sent via the pet cloud app) numerous emails both from me and the vet clinic and still want it to be resend, only to paid a very minute of what i have claimed! They will deny whatever they can deny! It’s better just saving a portion on your own money rather than paying their premiums! They will make you beg for your claim! What a joke! Oh the prescription from costco, none of that they will pay! Don’t be fooled!