The Lemonade app (where they force you to do everything) is as helpful as an app from the 1800s. The irony to me is that they literally have “Lemon” in their name and I can assure you this is one.

Started to seem concerned about my pet's health and then immediately went into pay for services it's a business it's corporate don't let them fool you they really don't care and no matter what you do in the end they say take your pet to the veterinarian wow that was a fun circle and you want money money for everything it's a total scam don't go for it

I couldn’t tell if I made a purchase or not. And. No info on how to use the insurance I bought

I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend

Shitty insurance company.

Terrible insurance company. They literally changed their language on their policy in such a way that its vague enough they don't have to pay for squat. Their app proudly displays you are covered for water damage, and a few years back their policy clearly stated that if it was damage behind the walls you couldn't possibly be aware of it was covered, since there would be no way for an owner to be aware of it util symptoms show. Fast forward to today and basically if your pipe or shower leaks and you don't catch within a couple of weeks they deny your claim. What a total scam. Insurance is there for this very purpose, big items that may catch an owner by surprise and cost a lot to fix. It is a useless company, except at taking your money.

I had to change my 5 star review to 1 star.

Terrible customer service from Lemonade for home contents insurance. Quick enough to take the premiums and increase their prices year on year, yet when you need to make a genuine claim they take weeks to process and then proceed to make you feel like a criminal for submitting a claim, then don’t pay out. Needless to say I have cancelled my insurance, they don’t deserve another penny from me. Avoid !

Taking too long for reimbursement of claim. That last two claims were for the same virus that took more antibiotics to cure.

Pretty good but they take forever to pay.