This is a total SCAM. I filed 7 claims over the course of a year, and ALL of them were denied. I canceled the insurance and the confirmed that it was canceled and then continued charging my credit card. STAY AWAY!

An absolute scam. My senior cat had a UTI this summer and an ER bill for $1300.

What ever pain your pet have, they call it new “ ‘condition’ not to pay, Pain is not a condition, is temporary.

The worst pet insurance company

This Insurance Company is determined to reduce their numbers of elderly pets by raising their rates so high- from $66 to $208 a month on my cat that had the plan since 2020 and never cost them a cent so that they are literally not affordable. Also now 5 years later when my cat has arthritis , which could be considered pre- existing condition makes finding another reasonable plan impossible to find.

Personally I think this insurance company is horrible we pay almost $900 a year and every time we submit a claim it's a partial payment due to a deductible a partial payment due to this is all we cover a partial payment because you can't have more than one ultrasound a year it's complete bull. I would look around and I would advise people looking to check into their declaration page because if your dog has an ongoing issue and you need two ultrasounds a year they pay one which is the most ridiculous thing I've ever heard would not recommend them

The company is a rip off. They promise that their rates pay per mile model is unique, most convenient, digitally accessible, however they are worse than even the worst in the market. They increased my car insurance in 6months by 56% on the rate/mile and another 44% on the base rate. It's very easy to get misled with their payment model, that charges you a fixed price and over that a ridiculously high pay/mile rate, both of which they can change anytime.

Embrace finds extremely far-fetched reasons to deny claims, and fights tooth and nail against paying what they owe.

Avoid this Insurance company at all cost they are completely unresponsive to claims or update requests. They only thing they will ever respond to is issues with you paying your premium (go Figure). They made an arrangement with a previous insurance company Many Pet to gain their US customers and I can only describe this as fraud. Customers who were forced over from Many Pets had to accept the much worse policies forced on them or have any issue their pets had labeled pre-existing on another policy. Odie exploits this by completely ignoring claims from these customers as they have no other options so they will just keep taking money from them until they give up. I eagerly await the inevitable class action lawsuit against this company please do not insure your pet here as they have no future given their business practices

I've been wanting to cancel this insurance that moment it was accidentally bought. I've reached out multiple times and recieved no assistance.