Absolutely the worst company I’ve ever dealt with. To say their customer service is terrible would be a massive understatement. When I expressed dissatisfaction and asked for a survey, I had to contact them four different times. They “sent” it four times—none of which ever worked. An agent even joked that I could tell her my complaints and she’d “pass them along.” Obviously, when you’re unhappy, they make sure you never actually get the survey. Out of curiosity, I later asked them a question pretending to be a satisfied customer—on the fifth contact—and suddenly the survey magically appeared. This company is shady, manipulative, and dishonest. They flat-out lied, claiming they can’t cancel policies over the phone because of “Colorado law.” That is pure nonsense. Fetch Pet Insurance will waste your time, dodge accountability, and bend the truth to suit themselves. I would never recommend them to anyone. Avoid at all costs.

Kinda wish I was offered both of the options not just one.

I really dislike that my dog's ear infections are considered a pre-existing condition when they happen at random times. She is a floppy eared dog - she is prone to ear infections and they are costly to treat. I understand that it's considered pre-existing because she had an ear infection before she was insured, but that doesn't really make sense to me.

I am confused because the email says my cat is NOT covered but the completed enrollment info says covered today. That's false advertising.

Don't waste your money. I bought Nationwide Pet Insurance for my dog 3 yrs ago simply to give some peace of mind if there was an illness/injury that was very expensive. The website is deceptive unless you want to read the many pages of fine print while trying to predict which condition your pet will someday have. When my dog needed an expensive procedure, Nationwide said there is a $485 limit on the said procedure. The entirety of the expenses (multiple visits, re-checks, meds, etc.) was in the $4000-$5000 range. And you only paid 10%. THIS IS NOT INSURANCE - IT IS A SCAM!

Well it sees like if the activity and the customer priority put in the first within the which could make the services of the company be unique and creativity definetly the improvement could be seen rightly

If there were an option to put zero stars I would. Poor customer service and denial of all claims is the standard for this company. My dog had to have a surgery and then a follow up. Then another issue arose. We received a $9 reimbursement on over $3000 in medical bills. And when we questioned the low amount sent to us the person on the phone said we hadn’t met the deductible! When we requested to cancel the policy the person on the phone became rude and hung up on me in the middle of my conversation. Do not buy insurance from these people they are only interested in collecting premiums and refusing to pay any claims

They won’t pay They can’t speak English They aren’t trained ASPCA sucks

I had this policy for 3 years without filing a single claim, and then all of a sudden my premium doubled. When I contacted the company to cancel the policy, they refused to issue a full refund. Go with the pet insurance that your vet recommends. Figo is just a scam.

I got the wellness plan for the dental cleaning coverage, which is really the only way paying the monthly premium makes sense. The denied my claim, despite the fact that it's covered, claiming that because there was a 25$ extraction it wasn't included in wellness. This wasn't mentioned anywhere in my policy. I never had this issue with lemonade.