My cat was documented with an underlying condition that was not specified by my vet and they would not remove it.

This Insurance Company is determined to reduce their numbers of elderly pets by raising their rates so high- from $66 to $208 a month on my cat that had the plan since 2020 and never cost them a cent so that they are literally not affordable. Also now 5 years later when my cat has arthritis , which could be considered pre- existing condition makes finding another reasonable plan impossible to find.

Personally I think this insurance company is horrible we pay almost $900 a year and every time we submit a claim it's a partial payment due to a deductible a partial payment due to this is all we cover a partial payment because you can't have more than one ultrasound a year it's complete bull. I would look around and I would advise people looking to check into their declaration page because if your dog has an ongoing issue and you need two ultrasounds a year they pay one which is the most ridiculous thing I've ever heard would not recommend them

Quick response, professional, and very knowledgeable

I had high hopes when I first signed up with Fetch because their customer service was helpful during the enrollment process. However, once it came time for actual claims and reimbursements, the experience took a turn for the worse. They consistently found ways to deny claims by citing pre-existing conditions where the coverage should have applied. It feels like they prioritize finding excuses over honoring their commitments. I would advise potential customers to be cautious and ensure they thoroughly understand the fine print before signing up.

I haven't received payment for two separate claims submitted over a month ago. They simply sent an email saying: "We are currently experiencing a large influx of claim submissions which is causing a delay in our claim processing time." The funny thing is that they are not delaying any of the premium payment deductions from my bank acct.

Jonathan was very relatable and knowledgeable. He made getting insurance on my vehicle easy and explained everything thoroughly whenever I had any questions.

The process is nice and seamless but started off paying less than $50 a month to now paying over $80 a month in just 3 years with my employer discount . The year to year increase is insane when I have a medium size pup, 4 yo with no health issues. I haven't had the time to research other insurance companies so I continue to pay unfortunately.

I sent documents regarding my pet’s previous veterinary care and received a message stating that my claim could not be completed due to no documentation

I can't recommend Lemonade for Pet Insurance. They have sent my wife and I around in circles despite having a fully paid policy on a very basic claim that the policy clearly covers. The email support has nitpicked multiple forms of proof needed for the claim every time we send what they are asking for. It is shocking that you pay hundreds of dollars for Pet Insurance and then the insurer to put you through hell to make the smallest claim, even after providing the information they asked for.