They won’t pay They can’t speak English They aren’t trained ASPCA sucks

They claimed that my pet's condition was pre-existing when it absolutely was not, then didn't give me a space to fight it. Also the "preventative care" is an absolute joke, the reimbursement amounts for preventative are so small, even smaller than the monthly bill depending on which plan you're on. Avoid this pet insurance at all costs, I feel taken advantage of and I'm writing this to hopefully help someone else not make the same mistake I made by going with this company.

Processing claims takes too long and depositing the reimbursement even longer. It's been five days since you said you were depositing my reimbursement. On the other hand, I do appreciate being able to customize my policy.

Before purchasing pet insurance, I did tons of research. I saw that several companies had given people good prices for their first year but then dramatically increased their premiums in the second year. At the time, Pets Best had a good reputation for NOT doing that. I decided to go with them. My cat is healthy, and I had no claims. But in the 2nd year, my premium increased by 67%, and in the 3rd year, it increased by another 75%. I recently had my first claim for $120. Because of that, at policy renewal time, I won't be able to reduce my deductible at all.

It took 5 days and a supervisor request to read an email.

I have been paying for Healthy Paws pet insurance for 10 years for 2 dogs. Now that my dogs are older they raised my premium almost to $7000.00 for the year. The reason that Healthy Paws gave me was that my dogs are older now. Isn't that why you start paying pet insurance when your dogs are younger so that when they need it when they get older it is available to you at a reasonable price? It is a scam! You are better off putting money away in an account for your pets and do not pay for pet insurance.

3 months - new excuses - fraudulent company. I encourage all reasonable people to avoid MetLife Pet. We have two dogs, one named Jensen which is same as our last name. Due to the MetLife incompetency combined with lack of ethics, values, and accountability, they continue to mix up our dogs and make new excuses for not processing the claims submitted late May. Their system is setup so they do not talk to their customers, and every time they mail new questions it takes about 2 weeks. Any answer provided to their new random questions creates a new claim in their system which they then also mess up. This is the most messed up company I have experienced, they lack accountability and I now need to hire a lawyer to make legal claims against them. This is 4th or 5th time they cannot do their jobs within the contractual agreement. Avoid at all cost!

Zero communication during the claim process. Good luck if ther is an issue because they will give you the run around. I have provided the medical records multiple times in the same email thread and seperate medical records email that is on their site.Reconds that were already confirmed there now they can not locate. This has been going on for a month+. Once sending another email you do not get any communication unless you call and it always feels like starting from zero with the rep. I would give them lower rating if I could. After my policy is up I plan on looking elsewhere. I just want closure for my pet that passed but is making the process far worse.

Paid premiums for a year.my neutered,vaccinated cat got sick for the first time in his life.when I submitted the claim,they replied,they needed his medical history. I resubmitted the claim with his records.this confused fetch,telling my I submitted a duplicate claim.no,I submitted the same claim with his medical records you requested.so after 3 months they deny my claim.telling me I didn't take my cat to the vet to the vet in the last 12 months. He wasn't sick.(a wellness check?)So they keep taking my premiums,and they can send me e -mails Telling me you deny my claim,but you can't send an email saying if you don't get your cat to the vet within 12 months, YOU are NOT COVERED!fetchs motto Always take the money.I'm not new to pet insurance just new to their Con game. I rarely post bad reviews but i couldn't let this slide,you've Been warned.

I got the wellness plan for the dental cleaning coverage, which is really the only way paying the monthly premium makes sense. The denied my claim, despite the fact that it's covered, claiming that because there was a 25$ extraction it wasn't included in wellness. This wasn't mentioned anywhere in my policy. I never had this issue with lemonade.