The coverage has helped my puppy . The pricing really rises fast, it doubled in just four years. But overall it's a good insurance.

Exceptionally poor communication timing and lack of accurate directions. Two months to resolve - unacceptable

Multiple claims on a 30 day policy the shelter gave us and one we purchased. No prior exclusions and wellness included yet EVERY claim has been denied or delayed. We need x to pay. we provide it. Oh now we need Y to pay and the payout timer resets to another 30 days. Sales rep said 10 day easy repayment.

my pets were insured with Many Pets and I had a great experience for three years. I was told that Many Pets merged or sold to Odie Pet Insurance. What a joke. I had to submit a claim and they keep giving bizarre excuses as to why they will not reimburse me. One excuse was that I had to send all my two pets medical records from the first day they were seen, so I did that. And then they were asking for previous records before they were even born. I truly do not know what to do now bc any other insurance company I would go to wouldnt cover any pre-existing conditions. So basically we all have been duped.

No prescription in Texas, the only reason I bothered signing up for this service. Very disappointing.

Put a claim in in July and still never got reimburse. Called 7 times and sent in soap notes 3 times and still nothing

The claims process is easy and my claims were paid promptly. My only beef is that the premiums have increased a lot from year to year.

I called in and tried to change my email and was told I had to do it online. But I needed my email address to login. I finally got someone on the phone who changed it for me. Then I tried to submit claims. Good luck! All the hassle to get a $50 check with all the claims I submitted after a year. Not worth all the hassle. Plz close my account.

Reply from Figo Pet Insurance

Claims take too long