Their claim process is exhausting. Asking for records going back years and stalling payment with request after request. I have Healthy Paws on other dogs and they payout in three days. I’ve been waiting three weeks for a lousy four hundred dollars.

The agent in charge of my policy cancellation and updating a new one was great. He offered an option to decide what to do, gave great information to trust them, and answered my questions gently. He also repeated my important information to make sure if it is correct, which made me relieved. Thank you so much for giving me such a great experience with Homebody.

Extremely poor coverage and vague descriptions of coverage and services. My daughter’s cat recently had surgery for a serious condition amounting to $7000. Her policy with ASPCA did not cover anything! Their reasoning was pre-existing condition and uncurable condition. Neither of which was stated in their policies. I believe that this insurance is a scam! If it is associated with the ASPCA organization, I would never give my money to their organization. Horrible!

I have been paying for Healthy Paws pet insurance for 10 years for 2 dogs. Now that my dogs are older they raised my premium almost to $7000.00 for the year. The reason that Healthy Paws gave me was that my dogs are older now. Isn't that why you start paying pet insurance when your dogs are younger so that when they need it when they get older it is available to you at a reasonable price? It is a scam! You are better off putting money away in an account for your pets and do not pay for pet insurance.

Claim submission was easy, approval process was quick and payment was received within a day or two

Zero communication during the claim process. Good luck if ther is an issue because they will give you the run around. I have provided the medical records multiple times in the same email thread and seperate medical records email that is on their site.Reconds that were already confirmed there now they can not locate. This has been going on for a month+. Once sending another email you do not get any communication unless you call and it always feels like starting from zero with the rep. I would give them lower rating if I could. After my policy is up I plan on looking elsewhere.

3 months - new excuses - fraudulent company.

Used Pawp for the first time last week when our puppy ate a sock at 11:00 pm on a Friday. The video vet calmed me down and gave solid first-aid tips, but when I asked for the emergency fund they kept us on hold 45 minutes and then asked for a mountain of paperwork. I would have paid out of pocket faster. Still, glad we had someone to talk to.

I was incorrectly charged for a year-long insurance policy I did not authorize. When I contacted the company, they initially couldn’t explain the charge. Later, they called and claimed the policy was canceled one day late, so they would charge me for that day and refund the rest. However, I had canceled the policy well in advance and did not renew it, so their explanation makes no sense. I even have a confirmation email proving the cancellation was on time, but they insisted it was canceled a day later. The amount I lost was only a few cents, so I’m not overly concerned about the refund (which I still haven’t received), but this experience has completely undermined my confidence in this company’s reliability. I’m deeply disappointed and hesitant to continue relying on their services.

Paid premiums for a year.my neutered,vaccinated