They were good until they were not. Doubled my premium on the renewal and left me hanging. Forced me to start looking for insurance elsewhere. Not a long term partner.

Upped me 3x since ive had them, worst insurance i get nothing back

I very mad with this insurance because when I broth they don’t told me I have to wait for 14 days and I ask abut this 14 days the person on the phone says I don’t have to wait because my pet is lees them one year so I went to the doctor for first time with my pet they do all check up blood work everything and they find my pet cat need to be neuter but he needs surgery on the abdomen now this insurance don’t pay me because they say was preexisting condition so I don’t recommend this insurance they just take money monthly and when they need to pay they says is preexisting condition 😡

Don't let the slick marketing fool you. My experience was bad. They are not helpful and they will deny your claim for the smallest of reasons. Do not use. Stay away.

I am giving the lowest star possible because after reading the reviews I have decided this is not a good pet insurance company who nickle and dimes you to death and won't keep their end of the bargain. I will find something more trustworthy than this one for sure. Thank you everyone for your reviews and alarming other consumers such as myself.

Paid the quarterly cost for fetch. Sent in documents for treatment received within two years. Emails confirm documents received. Submitted a claim. Refused for not getting the documentation which has been sent.Unhappy with Fetch.

It takes to long to get refunds. The price jump each year is way to much

I just signed up today. There was a monthly fee quoted, which I am fine with. However, when I submitted my first payment, there was an additional $15 "enrollment fee" added. I didn't see anything on the website that indicated that there was going to be an additional fee charged. If this fee had been clearly listed, I wouldn't have had an issue. But tacking on an additional fee is dishonest. FIGO refused to credit this fee back to me. I'm considering canceling my enrollment, since I no longer have confidence in FIGO's honesty.

"You can change your policy and premium by making adjustments to your deductible, reimbursement percentage, policy limit, supplemental benefits at any time, and routine care coverage (at policy renewal)." That statement is not true nor does it direct policyholders to review a specific section of the policy dealing with changes to insurance at renewal. In truth, policyholders can only downgrade supplemental coverage -- it cannot be added back into a policy once removed and that includes take-home meds. REALLY, REALLY BIG DEAL. The statement I copied and pasted directly from PetsBest's FAQs on their website led me to cancel supplemental coverage for my dog in last year's renewal as I thought I would be able to reinstate them the next year if necessary. No. Once removed, you cannot add supplemental coverage as confirmed with PetsBest today. That is a big deal. My dog now has Cushings and I will very likely have to put him down because I can't afford $200/month in medication. PetsBest is misleading their policyholders by putting statements like that on their FAQs with no direction to review particular sections of the policy. It should either be very clear that you cannot add coverage like that back in or it should not be in the FAQs to begin with. It is, in my opinion, an intentionally misleading and very harmful statement.

A great deal of difficulty logging in. I tried several times before I was able to successfully log in. Secondly, this form doesn't allow for submission of a claim "Exam/Consultation Well Patient" (as my vet called it) or routine shots.