I keep getting emails saying my claim is missing information. I submit that information, and I get the same email telling me the same information is missing. The email isn't clear to begin with. A real human (I assume) reaches out to tell me the claim will be processed ASAP, then I get the same original email saying information is missing. Have never had a problem until MetLife took over. Get your act together!

I was told by my employer when signing up with Metlife pet insurance that there were no pre-existing condition exclusions. But you have denied several claims based on this. SO DISAPPOINTING :-(

I have been trying to get on your page but kept getting thrown out.Do I need to reset my page

HORRIBLE!! Stay away. I had canceled my policy earlier in the year and they were still wrongfully charging my card and after hours of trying to talk to a supervisor no one would help me. They were not able to give me a refund even though they could see my account was inactive and had not been used. a complete scam.

Too many emails and still waiting for my hard copy of policy

If I could give it a zero I would. Every time I turned in a claim they denied me. Said it was preexisting. But my pet’s condition was curable & was not prexziting

I was pleased with AKC insurance when I first signed up (and, even recommended it to my fellow dog exhibitors), but competence has taken a steep nosedive over the past few months, with claims adjusters denying claims made less than 30 days after a covered event as having exceeded the 180 day limit. I strongly suspect they have either instituted the use of AI to deny claims based upon the inability of their AI software to accurately process claims, or they’ve hired employees who don’t understand how to read a calendar.

rewarding experience, payment refunded as stated. I recommend

This is our second dog with Met Life and we are about to get a 3rd dog who we will now have to consider going to MetLife for as opposed to one of your competitors.

It is impossible to reach anybody on the phone for any reason whatsoever. This is not useful. Whether they are any good as an insurance company or not, which I don't think they are, they at least have to pick up the freaking phone. They give you these long long long long long speeches when you press an option as if you're a flaming idiot who doesn't know how to read an explanation of Benefits and they're obviously trying to prevent you from reaching a human being and I never found out how to reach a human being. I just kept pressing zero forever until somehow it turned into hold music. Then I was on hold for about 20 minutes and I said never mind and I gave up because I don't have this kind of time. I really think these guys suck personally