They raised my rates by something like $75 after being with them for only two years. I was already paying 180 something a month and I'm already using a high deductible with a low percent return (70%) to keep the costs down. Yes I've had claims, but nobody raises anybody's insurance by that much. I've never even had my car insurance go up by more than about $30 and this is simply pet insurance. They're not paying out thousands and thousands of dollars for every incident like a car insurance company and yet they have rates equivalent to car insurance which is insane. They are just like any other insurance company -- out to rip you off. They did a terrible job with our medical history so that something idiotic like "occasionally eats a dead animal" is somehow a pre-existing condition even though I explained to them it only happened once when she was an infant. That's the most ridiculous pre-existing condition I've ever heard of. And then after they had made a full assessment of pre-existing conditions from her medical records, her first claim was denied because they went back AGAIN and searched even harder to find a reason to deny it. All of a sudden now her arthritis isn't covered even though she didn't develop it until after I started working with these morons. They are cheats and they are liars and they have terrible customer service.

It’s been over a week and still haven’t heard about the account and have no way to login. Awful! Calling tomorrow to cancel

I have been with Healthy Paws for 8 years, first in CA and now WA. I made very claims until the last year where I submitted monthly arthritis shots ($80) and one urgent care visit ($717) and not much before that. My dog turns 13 this month and they raised my policy from $140 a month to $626. This is outrageous and they know you can not switch a 13 year old dog to anyone else but it doesn't matter cuz I am dropping them. What kind of insurance takes your money for 8 years and then drops you? I am sorry to all my friends that I referred you to them because of positive experiences.

Terrible company. The vet was average. I signed up because they said they had weekend appointments and then couldn’t get an appointment until Wednesday. I could’ve gotten an appointment with my regular vet by that time. My dog had an eye infection and the online vet just prescribed something

Adding pre-existing conditions that don't exist, even though multiple emails, notes, and vet notes CLEARLY never said it's pre-existing. Also, the condition is not even currently existing.

Currently dealing with lemonade for a renters insurance claim. When I purchased there insurance I was hopeful that they would have the same industry standards as the big guys... not even close. Communication is non existent. Filed going on a month ago and have only gotten 2 emails weeks apart from my adjuster. Thats it. And calls to speak to supervisor twice was told they would call me within 24/48 business hours.. still waiting on those calls weeks later. I had a theft happen and although I have reciepts for most items they are refusing to do anything for a lot of my smaller items that most people dont save reciepts for like makeup and clothes. Even tho it's not a large amount just a small amount of each. They are saying the only way the will cover ANY items is if I have reciepts, online order forms or pictures with me wearing said items. As someone who hates pictures greatly and who was gifted the clothing for my bday and xmas neither of there options are available for me to provide. And they won't budge at all. Even tho there website states they understand not everyone keeps every single reciept and that they mainly want reciepts for items $250 and over that statement is so misleading. It says your adjuster will go over with you how to deal with proof for those items. When all they do is tell you you have to have a reciept or pictures wearing those things. Doesn't make any sense. And never would have gone thru them if we had known they would do everything they could to lower the amount of our claim.

My experience with Kanguro has been fantastic. They act quickly on claims and compensation for covered services shows up just as fast. I'd highly recommend them to anyone with a pet.

Submitted my claim for my pet on 7/2/25. The site keeps saying pending medical review. It's been 25 days and still no answer. Sent an email message inquiring why this is taking so long to make a decision on my claim-----NO ANSWER!!!! Totally unacceptable.

Took a month to settle claim and still getting emails that says they need more information after claims have been settled.

The representative was so knowledgeable and helpful thank you. I forgot his name