I am still new to Metlife Pet. I am frustrated with the reimbursement process. Last week I submitted an expense for my dog's annual check up. This week I received an email saying I needed to provide vet notes for the visit. I reached out to my vet to get the notes from the visit. I called to talk to someone at Metlife they said I didn't need the notes that it had already been approved. Additionally, I originally had 2 pets on my policy, I had just finished paying the deductible when one pet suddenly passed away. I was not expecting to have to start over with the $20 deductible after removing the pet that passed.

They advertise no wait time for covering a pets general checkup at least in Washington State, and they in fact do not cover them.

Very poor communication

So far, every claim we have submitted has been denied. Claims have even been deleted for no reason. Very unhappy with the service. I only gave it two stars because they respond quickly, just never with what you want to hear. It seems like nothing is ever covered.

Disappointed After 16 Years – Outrageous Premium Hike

When I first got insurance for my pet I got a good deal, good price good coverage but the moment my year was up. Bam $50 increase every year. No warning, by email or mail. This is ridiculous. I will differently be looking for another insurance after my pet finishes his treatment because 150monthly is crazy! for the amount of time I take him to the vet is way too much.

I made a claim in June and after 1 month I am still waiting.

I bought the insurance online to cover my young dog specifically for his neutering. Purchased well in advance to find out it isn't covered. I was not able to submit the claim and discovered this after speaking with someone. They were not able to help. I paid for the insurance in full. It seems the company should have provided some solutions to help me resolve this. I will be moving to another insurance company for my five dogs. I have never had a problem with dog insurances in the past with previous pets.

I’ve been deeply disappointed with my experience using Odie Pet Insurance. What was promised as a quick and simple reimbursement process has turned into a drawn-out ordeal.

I don’t feel like they pay what they advertise