Takes up to 14 days for them to add additional coverage- so my engagement ring is uncovered for 14 days until I get an official “approval”. This is honestly ridiculous to me and I’m cancelling all my policies with Lemonade over this. Use a different insurance agency, instead.

They increased my dogs insurance by $75 per month. Nothing happened to my dog to justify the increase They refused to pay for a routine vaccine/wellness check. I feel they haven't been fair, my dog is older but very healthy.

Company denies hip chew claim that recommend and that is covered. Don't use met life they deny everything.

I've had Lemonade Pet Insurance for 3 years. In that time I've never needed to file a claim (a good thing!) until now. When my policy is up, I'll be looking for pet insurance elsewhere.

They do not insure people who own German Shepards. There is not one bad thing about my dog and he is not even remotely aggressive but because of his breed they declined to insure me…..

I submitted my invoice via Trupanion. I waited for a response and when I finally got one it was that my claim was denied. When I spoke to a rep via phone I was told my documents were never received and the documents were received were completely dark. I submitted the invoice thought the clinic and was instantly approved. The other problem I have was the total was 1,930. My deductible is $800 and you all are paying 900. I was never told why the additional amount was covered and when I called I was told it was the exam charge. When I told the exam was waived and indicated in the final invoice I was given the run around. While I’m grateful trupanion paid some money. It doe feel like I was treated like a number. I would have an appreciated someone calling me to tell me what was missing or what was approved and what was denied and why.

I was transferred over from ManyPets, and assured that my dog's preexisting conditions (allergies) would be covered- both from ManyPets AND Odie, before I agreed to be transferred over. Guess what - my dog's allergy treatments are NOT covered as promised. Also - horrific customer service. Nobody answers chat, nobody answers the phone. Emails take a week or more. I had claims for 6 weeks - still unresolved after weeks of followup. I filed a Wellness claim (for flea treatment). Outstanding as of weeks. I was also told that the minute you file a Wellness claim, you are on the hook for the remainder of the year's premium - even if you try to cancel. They will take your money regardless. Stay away. What a scam.

The company does a decent job of approving claims but it takes far longer than it should. It should not take multiple weeks and a few inquiries to complete a claim.

I’ve been waiting three weeks and still no confirmation of my claim. Everything I submitted has been verified by the veterinarian, each item was individually listed with the cost, a copy of the itemized receipt was emailed and I swore it was true as they requested. And there’s no way to discuss this with a live person.

This company can improve by covering services for our pets that we are paying for. I submitted an appeal for a denied claim for my cat who had a enucleation surgery *before* he came to me. He developed cysts only *after* the enucleation surgery, but y’all have denied paying that claim saying it was pre-existing. It was not pre-existing and my vet made it clear that it was not pre-existing yet y’all still will not pay. At this time, I am considering canceling coverage for all six of my cats because y’all are simply not paying.