Slow response 20 minute wait I hung up & going to another insurance co This company getting worse over the many years I have been loyal Bye

ENDLESS requests for revised paperwork since they stall on reviewing your claim and then say they need ‘new’ doctors notes. All this for an allergy shot reimbursement. God forbid I have an actual large bill to review. They will stall for months and most likely deny. I am going back to Lemonade, this is a joke.

I don’t even think I have service yet. I already paid about a week ago. I received an email saying I still don’t have coverage.

If I could give less than 1 star I would. I waited 5 minutes in a zoom call for the doctor to join he never did. I was then charged the no show fee even though I messaged the doctor on their website. He responds back saying he was waiting but I never joined. I said no there must be an issue with zoom then I had been waiting for you. Dutch customer service never answers the phone and does not respond to text messages. I am still waiting on them to respond to my many text or emails. If they don't refund me I will be disputing this charge with my bank. The initial day I joined Dutch it was like this. I didn't get through to customer service and had to repeatedly text for a response. Its unfortunate because my first appointment went great, and I got my medications in a timely manner for my dog. I was super excited for this appointment because the first Dr had been so great but Dr. Justin Michaels and the customer service team have ruined this experience. I wasn't even asking for a refund on the annual fee but a refund on the no show charge. But I can't get through to their customer service team. Now I just want a full refund there is no use in having a service and never being able to get ahold of customer service.

If I could give it 0 stars I would.

If I could leave 0/5 stars I would. Nationwide will find anyway to NOT cover whatever expense for your pet unless you started pet insurance as soon as you got your pet and your pet doesn't have any vet visits outside of wellness visits.

Lemonade cannot provide basic renter's insurance on demand in CA. I contacted them today with a change of address for a move in date on 07/18 and they cannot provide coverage until 07/24. Having been a customer for 6 years, I completely disgusted with Lemonade and will be cancelling my auto coverage as well.

Poor communication with customer. It's been almost 3 months of waiting to be approved for pet insurance.

Went to the Lemonade Insurance website to get a quote for renter's insurance and put in my name, address and details and was directed directed to "reopen" my account by adding my email address. I received an email with a verification code that sent me back to the website where I input my personal information and received a policy offer for $16.75 per month for a 12 month term for renter's insurance. I agreed to these standard terms and submitted my credit card online as payment to start this policy. I immediately received an email from the Lemonade Insurance "Finance Team" stating that I had a previously unpaid balance of $50.63 which they would be charging to my card in addition to the basic policy agreement of $16.75. I replied that I did not authorize any additional payments to Lemonade nor did I owe any money for a previous policy. I am disputing this irresponsible billing practice with my credit card company and filed complaints for what I believe to be deceptive business practices with the FTC, the CFPB, and the BBB.

I bought my policy when my dog was a new puppy and the company was called Petplan. The initial monthly premium was reasonable and affordable. I am glad that I had insurance because my dog ended up having significant problems with skin allergies and his liver. Accordingly, my premiums have increased (currently $177 per month). Last week, I was notified that the monthly premium will be $324 (almost $4000 per year) to insure my dog for no more than $15,000 per year (70% reimbursement, $500 deductible).