The wait times are way too long and they don’t cover enough things. Also pre-existing conditions should be covered, that is a scam.

I am not happy with the coverage of the Wellness plan. I have had Pets Best Insurance for the fifth year now. The insurance cost have been going up every year which I understand but the wellness plan's benefit coverage had stayed same at $305 since 2021. Due to inflation, the costs of annual check, flea/tick prevention, vaccines, blood exam, etc. have all gone up. I called customer service a few times asking for corporate to review this but had not seen any wellness benefit coverage improvement. Please review and adjust the coverage. Thank you.

I have had this for over a year and I'm regretful of spending so much money. The site and all often are buggy. I'm concerned this is not going to actually help me or my pets.

Very slow to acknowledge and process claims. Still waiting to hear the results from a bordetella immunization that was submitted weeks ago.

Metlife has wonderful humans and are great when talking directly to them. They also have great coverage in that they cover preventatives, and have decent rates. However, their claims process is miserable compared to alternatives like Trupanion. The submission process manages to be rigid and clunky at the same time- and does not allow for enough information on the forms, which then necessitates additional requests for information. Those requests often get lost in review, causing additional delays. I have had several claims take more than 30 days to process and take multiple calls to try to get their own teams to understand that they already had the information they need.

I am a newer customer. After reading reviews and comparing plans, we went with the ASPCA plan. We just filed our first claim. I cannot believe what a hassle it was. We uploaded all the paperwork. It turns out, ASPCA insurance was calling our vet's office, hounding them for the paperwork I uploaded. So, I uploaded the paperwork again, and again. I emailed them once, and then twice, and then a third time. there is no phone number to contact them. My veterinarian contacted me, VERY angry, to ask me to stop the insurer from HOUNDING them for the paperwork that was ALREADY given to them! Now my vet's office is threatening to drop ME as a client for the incessant harassment from the ASPCA Insurer. And again, there is no number to call to talk to a HUMAN. They did not even reply to my many emails asking specifically WHAT was needed, so I was left guessing. My vet's office said that they recommend Trupanion specifically because of frequent issues like this with ASPCA. Based on this, I cannot recommend this insurer. I wish I had known about their very poor service before we signed up, and I will be researching insurers for the future with better service.

Frustrating about long time payout from Metlife and requesting documents again when already submitted also trying to raise the amount payout for to higher and mentioned only do 30 days prior new benefit and in California there is no rewards for member

Claim processing and app

This insurance company is truly a scam when it comes to paying out. If it’s routine there’s not a problem. However don’t waste your time, energy, or money on any other plans. They will lie about contacting the vet office, lie about attaching files, lie about calling you back, and lie about what they need. I have been fighting this company for almost two months for insurance I pay for. If I’d just put everything I pay for this in an account I’d have had better luck. The last contact was being promised by a supervisor that multiple people would be written up for lying to a customer and not doing their jobs only to once again have the supervisor lie to us and again not reopen a claim that they had all the information on in the first place. Don’t waste your money. I’ve already sent in complaints to the better business bureau. It’s disappointing that they offer to help and just leave you in a worse spot with more stress when you animal has injuries .

Keep raising my monthly premium and never paying much for claims. Typical insurance