My home was insured by Lemonade. I am very thankful I never had to make a claim because it is very hard to get in touch with them.

We had all claims for our 2 pups denied. It's a tribunal every time your puppy catches a cold and you want to get it covered - nothing like human medical insurance at all. I'd look for another option. This company has a lot of negative reviews, especially in recent years, and I wish that I had done my homework before signing up with them....Responding to their reply, the appointments were not all during the waiting period though their reason for rejecting was always "waiting period" in writing but if you called they gave a different answer. You can't win with this group- try somewhere else.

Helpful vet chats, but sometimes wait times are long. Still worth it. 4/5.

Wish when you added additional pets, they would also be included on the app. That makes it easy to keep all of them together.

I filled out a claim form with all pertinent details but mistakenly used the wrong category for my claim. This shouldn't be an issue because the documents I submitted should prove my pet's conditions. They denied my claim twice without looking into the docs that I sent and I had to go through an appeal process just to get someone to actually READ the claim. Truly disappointed

I submitted my first claim for my dog's sick visit to a clinic which was denied within a matter of days without any phone call to me due to missing vet exam notes. I made multiple calls and emails to Spot confirming the vet had sent the exam notes and the claim would be reopened. The reps confirmed receipt of the notes. When the claim was not reopened as promised after 6 more days, I called again. This final time I called the rep said they never received anything which was a complete contradiction to the previous calls I had made. I cancelled the policy at that point since it was such a massive hassle on the very first claim. Waste of money on premium payments.

Your automotive phone is just horrible! I have been a customer for 6 years and to this date, it doesn't recognize my phone number. I have asked your agents at least 40 times to please look into it. Still not fixed 6 years later and 5 pets are insured with you. I have been paying 6 years worth of premiums and it still isn't fixed!

After reading the unhappy reviews I decided to cancel the policy I applied for 18 days ago. Even though they claim to return your money 100% if you cancel within 30 days they did not. Now I will keep shopping for another company.

Our son's cat got sick and had to go for emergency surgery. The cat was operated for bladder stones. The claim was denied saying that it is a pre-existing condition. The cat has not had any issues before that. As I am reading the reviews, I realize that many claims have been denied on the grounds of pre-existing condition. I would not recommend Lemonade Pet Insurance to anyone. Will definitely cancel the insurance. What is the point in paying for an insurance month after month and not being able to use it when needed.

I have a renters insurance fire claim with them and I have only ever been able to reach someone on the phone twice. The event happened over a month ago at this point and I still have no real information regarding the liability and personal property loss portion. Would not recommend their insurance. It seems good on paper but if you actually need to use it, good luck getting any sort of resoultion.