I wasted my money on this insurance, higher deductibles and the claim process is lengthy and no matter how many documents you provide it never gets approved. When you contact them they ask you to send additional documents to their hartvillegroup email and nobody responds. Never again and I wouldn’t recommend it to anyone.

If there were an option to receive ZERO stars I would select that option. Denies claims. Of one claim that was processed on 3/17/2025 payment has not yet been received as of 5/19/25. False advertising when it says payment received within 7-10 business days. Will be filing a formal complaint with the insurance board.

If you are shopping for pet insurance. Be aware of the age of the reviews you are looking at. I have been a Nationwide pet insurance customer for 8+ years, and was always recommending NW because they really helped me take care of my pet through the years, claims were easy, and I had peace of mind if anything ever went wrong. That is all over now, and I wouldn't recommend NW to anyone ever again. AND I am going back to the people I recommended them to to warn them. In 2024, NW raised my premium 3x what I was paying from around $55 to $167 monthly. In 2025, after my dog was diagnosed with a medical condition and I needed insurance more than ever, they dropped my coverage from 90% to 50%, and still are trying to charge the same $167 monthly premium. Now the insurance isn't worth it at the exorbitant premiums they are charging for basically no coverage. I am so disappointed with this company. Everything they "promise" on their website is BS. This is not the best pet insurance, they are not on your side, and they do not offer complete coverage or confidence anymore. For being with nationwide for so long, they have screwed me out of being able to switch insurances because now we have a preexisting condition and my senior dog's needs aren't going to be able to be met. I have been paying for this insurance for 8+ years for the peace of mind, and it wasn't worth it with this coverage drop. Thanks for nothing Nationwide. You should be ashamed of these policy changes.

They are delaying the decision on the claim in every possible way. The first claim has been going on since November 2024, it is now May 19 2025 and still "in process". They are just dragging out time so that you continue to pay monthly. Ridiculous, we paid them for almost two years, our cat did not get sick, but broke a fang, insurance covers this case, our vet provided medical records and all the documents, but Healthy Paws kept asking for more and more documents, more exams, this lasted for three months, as a result, the claim was closed, in March 17th they received another veterinary exam what only they wanted for the claim. So for two months they have had all the documents what they asked but they only respond back that "review of the claim may take 10-14 business days"and repeat to ask us by email for the same vet docs what they have already! This company acts like a scammer. Tomorrow we will call to cancel this insurance and then send a complaint to BBB. P.S. The problem was fixed by London, Healthy Paws Customer Liaison Manager. The claim has been approved for payment at last. Thank you.

I still have not received an answer from underwriting

Cat Rescued from Gas Station Living. Pumpkin covered his dental extractions upon adoption and they did not declare his condition pre-existing. Recently he had surgery for a sinus condition-- injury related. 1800.00. I had paid my deductible and premiums for the year. They denied it for pre-existing dental issues. I Appealed it and the vet proved in a letter that this was not a dental - the xray showed injury and abscess around his sinus, causing issues to breathing in his left nostril. The appeal was denied due to pre-existing dental. This isn't right. They aren't trustworthy. I will not be renewing with them.

Difficult website usage Rep gave too much information too fast Rep just kept talking, hard to get questions answered.

Haven’t got any eligible letters back only ineligible. Gosh I pay a lot of money every month what do they cover?

Monthly price increase of $50 starting in June 2025!!! Crazy amount to increase!!

I’ve spent enough time trying to figure out what claims I submitted were covered. From what I could see very few of my claims were covered. Trupanion‘s website needs improvement. I canceled my membership. Paying monthly and wasting money.