I want paperwork I want a packet delivered to my home for my file. Computer broke. Im old school. Please send me all my rights of coverage for future vet bills.

I requested to cancel my policy Oct 2024. They responded to my request but did not honor it. I continued be charged a monthly premium until I noticed this on my credit card in May 2025. I reached out and complained. They finally closed the policy but refused to reimburse me for Dec-May even though I sent them the original email showing my request to cancel in December.

While I have had some good claims go through, the most recent one was handled extremely poorly. They will dig through your pet's medical history until they find something they can latch on to and call a preexisting condition. This time it was - VOMITING. Vomiting as a pre-existing condition? That is a symptom of literally everything. When you call and ask for explanations, they can barely speak English let alone explain the reasons why your claim is denied. They will not look at the claim again, just tell you to dispute the claim. I will try but I'm sure it will amount to nothing. As someone who works in customer service, this experience has been less than stellar. A company with ties to the ASPCA that treats its customers and pets this way is sickening. Now I'm scared to leave because my dogs are seniors and need coverage. Very disappointed. 0 stars.

Multiple issues with Figo. My claim for one of my dogs was denied as Figo claimed it was an existing condition although my dog had never had a blood blister/scab on the middle of his back. A cyst was found under the scab. No where in his medical history did he have a blood blister/scab on the middle of his back with cyst.

Poor customer service. I've been with them for 2 years, and they upped my insurance by £50. I was happy to pay the extra, but now they're not honouring this and are making me get a new quote through their website which is much more expensive!

The insurance repeatedly holds up processing claims, does not indicate specifically what needs to be provided, drags their feet.

Definitely do not recommend. Will fight you on claims, and raise your premiums insanely high with no consent from you. There is better, and cheaper, pet insurance companies out there: PetsBest, Lemonade, etc. Definitely don’t waste your time with Nationwide.

The insurance policy I was forced to get for an apartment was to protect the owner and there for should of been paid by the owner. When renting the apartment they lead you to believe they are to protect the renter and require you to get homebody.com insurance policy. My home was destroyed Oct 2024 by hurricane Helene and Milton. I've asked several times for them to cancel the policy and they say they will and then charge you again. It's May 2025 they owe me a reimbursement and to go honor my request to stop chewing the account. I will have to have the bank so this for me and I worry they will try to continue billing me so I have started making request by email.

How could anyone give this company more than 1 star? Their app is pathetic. You can't pull up your policy. There's no way to link your policy.

It’s really difficult, to submit to you because you don’t seem to understand the invoices that my Veterinarian sends. So it’s very frustrating.