Stay away from this “service” it’s more of a scam than anything. They do everything in their power not to pay and even for the most obvious issues. Delay, delay, then deny, deny. Makes United Healthcare look like a good option.

I am disappointed with the handling of my renters insurance claim. I chose Lemonade based on strong recommendations from friends, but my experience has been far from what I expected.

I had an appointment today at 7:50. I was waiting in the zoom room. The vet never came on, and charged me a no-show fee. I was interested in their price matching “promise”. You have to 1. Already have an appointment and PAY for the full price and 2 submit ridiculous amounts of documentation that MAY get them to “refund the difference”. Note that it does NOT say that on the online pharmacy before you pay for a subscription. Such scammers.

I had always been happy with my Nationwide Pet Insurance and recommended them to everyone, until now. Insurance saved me quite a bit of money in the past with both my dogs, however, they don't save you nearly as much as they used to, and I'm not sure the cost of the policy is worth the amount they reimburse for. I'm sure everyone has noticed a significant increase in veterinary expenses; diagnostics like X-rays, ultrasounds, and medications have gone up in price substantially in the last five years, as well as the cost of insurance, yet the coverage the insurance provides is the same as it was back in 2018 when I first got my pets insurance policy. My insurance has gone up $100.00 per month in the last two years, but the amount they reimburse for everything has remained the exact same amount. I find that to be a bit insane. I guess it's to be expected when it comes to insurance companies, but it's hard to justify spending over $2500 per year on pet insurance, which now only covers about half the amount of the vet bills. I'm still left paying thousands, on top of the thousands I'm paying for coverage. If my dog weren't a senior at this point, I'd be shopping for a new insurance company, but I definitely won't be referring people anymore. I would think that at least some sort of benefits increase would be warranted at this point.

Cancelled my renters insurance without any form of warning due to an expired credit card. I updated the credit card and asked to continue to which they replied I needed to fill in an entirely new application. Literally no heads up at all just cancelled reapply. No human could take my messages after several attempts. Gave up. Was with them for 5 years and then bc their service was so poor looked at alternatives and realized they have been overcharging me as well. Won't consider going back. Garbage product, garbage service, price is a rip off.

Lemonade refused to honor their policy regarding neutering. They claim it's covered in my policy, but refused to re-imburse me for neutering costs. Fought with them for weeks. I canceled my Lemonade policy.

After purchasing Lemonade Pet Insurance for my dog, I quickly discovered serious limitations in their coverage. Following the waiting period, I took my dog for a checkup and honestly reported she had experienced occasional episodes of vomiting during the previous month. The vet concluded it was likely GERD, and we went on our way with a recommendation of OTC Omeprazole once daily with food.

Just another scammy insurance.

Have not been remembered!!!!

Response to claim was quick, but I had to submit twice due to prepayment for one test. I understand the service was not yet rendered, but I wouldn't have paid if I did not intend to drop off the sample. Why make me submit twice... the amount was paid.