This has been horrible and I am about ready to cancel my policy. I put in a claim stating that there is no vet between the time I adopted Blitz and the emergency clinic. My claim has been put on hold several times stating that I need to provide all medical information between those times. There is no information. I cannot provide something that does not exist. It is obvious that Fetch does not want to pay claims after I have paid the premiums. Horrible, horrible service.

Too many pop-ups I don't like your website and it doesn't explain what the next process is and it should give the customer an option right away to add another pet to see what the discount would be before asking for the money right up front for the first pet

Premium almost doubled moving from Hawaii to California. None of our recent trips are covered. You need to add basic pet visits to it. Personally wouldn’t go through them after my experience. I could only imagine if my pet has to do a major procedure like some of these owners. Go elsewhere. Waiting for a cookie cutter response from their team for this.

No one ever call me back ! I had an issue with my polices and no one call me to help with my issue ! I had a pet Keith nationwide for 7 years and I thought I would be treated better! The sales rep never called me back to explain to me what happen with my polices ! Once I sign up I can't get a call back to explain to me why he mis quoted me on my polices ! Once my money clear I can't get in touch with him or anyone who can answer My questions! Please have someone email me back and help me with my issue! I can explain more when they do!

I have had Nationwide for over a decade. My pomeranian will be 13 in September- If he makes it. He was diagnosed with congestive heart failure at the beginning of 2025. His six medications are now at $300. Per month. For the last several months Nationwide has paid zero. Z150 excuse you know- your pet has exceeded the limitations in the policy. At $210. Per month for Nationwide pet insurance, what am i paying for? A cytopoint shot now and then? I hasten to add: my dog needs these medications to stay alive. Nationwide also paid less than half of his total cardiac workup, echocardiogram, doppler, blood pressure and blood work and 2 follow up appointments doctors said he needed back in March.(with a prominent Southern California cardiology firm.) My premiums have gone up EVERY year since my dog was a puppy. What a surprise that was- even in some years where there were few or no claims. THERE HAS NEVER BEEN A YEAR IN WHICH NATIONWIDE PAID OUT MORE THAN I PAID IN. They have made money on me since 2013. Now that my priceless companion is failing, NATIONWIDE is not there for him. They wont be there for you either when the going gets rough. Either go with another company, - or better yet, SELF-insure. Nationwide is but another example of the sad state of health insurance in America today.

I have a problem. I can't log in to my account. And I still haven't received the card in my mail.

They cover nothing! My dog has Lyme disease and I was declined the testing

I took out this insurance on the 2nd of May and still haven't received the policy. I'm getting ready to ask for my money back. It has been a week.

Fetch a s not the insurance company you want for your pet. I totally agree with those who wrote that Fetch will find a pre-existing condition no matter what.

It's probably best that you don't ask me for a review after you've sent me an automated message telling me that you've denied my appeal of your denial of my claim. I made a case that would stand up in court--but the appeal was not only denied--but denied by a machine, not a human being. My dog is suffering. His vet prescribed physical therapy in November (it's May now, BTW)--and we went to one of the few places in Chicago. Our claims were denied because there wasn't a vet on site. So, I then took him to a place with two vets on site. One of them prescribed Rune's treatment plan. The first treatment session was partially approved (they refuse to cover manual manipulation, which is necessary to determine the dog's condition). But his next treatment visit was denied because it was not performed nor directly supervised by the vet (the vets don't....do that; physical therapists do. They didn't directly supervise his first visit either, which they covered). I've had to hold off treatment while I've been waiting for my appeals to go through--and my dog is shaking. He may need surgery now--so I hope Embrace enjoys paying for that.