They take FOREVER to process claims. Then they request additional documentation to take even more time to process your claim. I have had a legitimate claim open for almost a month. This company doesn’t want to pay and they are dragging it out.

I was not able to purchase the same medical plan that my other 2 dogs have.

It would be better to take your premium and put it in a savings account. They don’t pay out nearly enough to make it worth it, and they basically steal your money while your pet dies. I paid a $215 monthly premium over a 6 year period which amounts to a little over $15k. When my pet had a major medical emergency and passed away, her medical bill came to $2800. They paid less than 40% of that bill. With all due respect, SCREW that!

A perfectly healthy dog that was adopted without any known medical records does not have a pre-existing condition. Why is it so hard to find an insurance company that isn't run by scumbags.

They considered everything preexisting despite a detailed letter and explanation from our vet. Unbelievable waste of money, they pretend to care about you and your pet but they will scam you.

Big monthly rate increases -up almost 65% in under 4 years, and that’s with very few claims

Paid for this insurance only to have claims rejected. No thanks WILL NOT RENEW

I cancelled this plan in April 2025, but have not received a refund.

I’m very disappointed in PetsBest. I’ve been a loyal customer that insures 3 dogs and a cat with them for many years, and they denied a claim -a big one of course-$3,500!- that I spent on my 11 year old dog that had an extremely bad infection in her mouth and needed teeth pulled. My vet backed me up with the call he made - and because my regular dental care that I pay for fully was 14 months prior, and not 13 mos. I ate the whole bill! I even called them before bringing them in for what was privy’s broken tooth that needed to be pulled and they assured me it would be covered. It wasn’t. I’m very angry with them, and I’ve sent them many new customers over the years. No loyalty to customers here, and I’m looking for a new insurance company that appreciates their customers.

Don’t get insurance with @manypets_uk had their coverage for 4 years in US and out of nowhere they are “no longer doing business” and many pets sent us to another carrier who doubled the price of my pet insurance I was a huge advocate for their coverage until this happened. Now I’ll be stuck paying $400 a month pet insurance vs the $200 to keep coverage and not loose any pre existing conditions with the new carrier they choose to sell us off too. @manypets_uk cannot be trusted . Extremely disappointed .