Absolutely infuriated with ASPCA, going through the sign up process it seemed like a lovely value, and my understanding was that the preventative limits were what were always covered up to, not if my vet charged a single cent more, nothing would be covered. I feel scammed of my $120 spent on my new puppy, who went through his crucial vaccination period and I received hardly anything back from the insurance because everything cost $35 instead of $25. It makes absolutely no sense why you would refuse to pay up to your allowed amount, and instead decide to cover $0 because my bill was higher. I should be responsible for the $10 difference, not the full amount PLUS my monthly premium. Simple a scam and I will be canceling.

Nothing went wrong, I just needed help with my first use of the system to receive reimbursement for vet visit.

I received a free trial of Trupanion through a breeder when I adopted my Maine Coon kitten. He had very bad diarreah when I got him home and the breeder had sent me home with worming medications. I took him for a wellness check to the vet and asked for a full fecal panel to be sure of the cause of the diarrheah. I submitted the claim and Trupanion refused to pay for the panel and sent me a long list of all the things they do not cover which seems like almost every reason you might bring a pet to the vet. They also asked for $154cnd per month if I wished to continue the coverage. What coverage? No thanks.

They are quick and efficient but their prices have been increasing drastically throughout the years and I barely use it.

My cat is barely over 1 years old. I picked her up from the breeder when she was 3 months old in May of 2024. Now here in May of 2025 trupanion is raising my pets rate from $54 to $84 a month and we have never filled a claim and the cat has a perfect bill of health. They raised my premium by 56%. That is absurd. I immediately called and canceled because that is straight up a scam.

Not one claim has been approved in 8 years. We have paid over $15,000 in premiums and only denial. Total rip off.

I haven’t received anything about coverage in the mail. No phone call. No email. Nothing. I don’t even know if we have a policy at this point.

I told one of the vets I had seen, Mary Allen, that I put my cat to sleep, she did not even say sorry nor did customer service, they just deleted the cat's account. Obviously, they have no sense of really caring about you or your pet. Getting prescriptions is difficult as they didn't have everything in their pharmacy, whether they did or it had to be transferred to another pharmacy, it took a long time to receive medications even if I paid for rush shipping. I asked once to transfer a medication to my local pet pharmacy and they sent it somewhere else. I ordered a urine test kit and the doctor sent the wrong one plus it took over a week to arrive and I could not use it, it was unopened and untouched and is not a medication, all it is is sand litter and glass test tubes, but they refused to take it back, it cost me $170. The most recent medication I ordered five days ago has still not arrived. I consider this poor customer service. The vets themselves are very good and helpful and the ability to have unlimited visits without leaving the house is terrific. But I would think twice about using them again after my subscription expires if I ever have any pets in the future.

I have had Nationwide for over a decade. My pomeranian will be 13 in September- If he makes it.

I have a problem. I can't log in to my account. And I still haven't received the card in my mail.