I have a problem. I can't log in to my account. And I still haven't received the card in my mail.

The reimbursement schedule is too low. It needs revision to raise the % higher

Too many pop-ups I don't like your website and it doesn't explain what the next process is and it should give the customer an option right away to add another pet to see what the discount would be before asking for the money right up front for the first pet

Thought I'd found a great new insurer... Until.... Whole process of joining was easy and got home cover in place 3 weeks before needed. Then got a surprise on the morning policy started of a welcome letter telling me valuables were only covered temporarily as I needed to supply photos and valuations. Items were jewellery my wife had had for 20 years and we'd never been asked for all this before, despite using a number of insurers. When asked they were very polite but not helpful... Willing to take receipt or bank statement as proof, from 19 years ago!!!! Went straight back to old insurer who reactivated old account, no quibbles. Be careful if using, check valuable limits as they are lower than others and it wasn't very clear.

Be aware that this does not function like normal insurance. EVERY SINGLE part of their body or ailment requires a separate deductible. Consultations are never covered. I paid for this insurance for 11.5 years with zero claims. When my dog finally got arthritis, I have had $5000 in vet bills this year, but because they break out all the body parts separately, you will have a separate $1000 deductible for each body part. They will also make tons of reasons not to cover conditions. For instance, if you don't get your dog's teeth cleaned every year, they won't cover anything in the mouth. Trupanion is a scam. Put your money in a bank account for when something happens. You will be better prepared to handle their medical expenses. If they don't need it, you have an extra investment account.

Reply from Pawp

Premium almost doubled moving from Hawaii to California. None of our recent trips are covered. You need to add basic pet visits to it. Personally wouldn’t go through them after my experience. I could only imagine if my pet has to do a major procedure like some of these owners. Go elsewhere. Waiting for a cookie cutter response from their team for this.

No one ever call me back ! I had an issue with my polices and no one call me to help with my issue ! I had a pet Keith nationwide for 7 years and I thought I would be treated better! The sales rep never called me back to explain to me what happen with my polices ! Once I sign up I can't get a call back to explain to me why he mis quoted me on my polices ! Once my money clear I can't get in touch with him or anyone who can answer

Made a vet visit appointment. The doctor on the call could not prescribe in Arizona. Was billed for the session. Second session was with a vet. Prescription ordered. Prescription sent to bogus address and was returned by shipper. 1 week later I’m billed for vet care of $35. I cancelled all prescriptions plus some I never ordered. Tried to cancel vet care. Website simply locks in yellow screen. All chargeable items to my knowledge have been cancelled. I’d like to delete my account but there doesn’t appear to an option for that. I contacted my bank and contested all charges.

I have had Nationwide for over a decade. My pomeranian will be 13 in September- If he makes it.