Don’t get insurance with @manypets_uk had their coverage for 4 years in US and out of nowhere they are “no longer doing business” and many pets sent us to another carrier who doubled the price of my pet insurance I was a huge advocate for their coverage until this happened. Now I’ll be stuck paying $400 a month pet insurance vs the $200 to keep coverage and not loose any pre existing conditions with the new carrier they choose to sell us off too. @manypets_uk cannot be trusted . Extremely disappointed .

I’m very disappointed in PetsBest. I’ve been a loyal customer that insures 3 dogs and a cat with them for many years, and they denied a claim -a big one of course-$3,500!- that I spent on my 11 year old dog that had an extremely bad infection in her mouth and needed teeth pulled. My vet backed me up with the call he made - and because my regular dental care that I pay for fully was 14 months prior, and not 13 mos. I ate the whole bill! I even called them before bringing them in for what was privy’s broken tooth that needed to be pulled and they assured me it would be covered. It wasn’t. I’m very angry with them, and I’ve sent them many new customers over the years. No loyalty to customers here, and I’m looking for a new insurance company that appreciates their customers.

My coverage was dropped 40% due to "discontinuing my current plan" that I have had for years. I was told the plan had subscribed to didn't exist anymore and I couldn't be grandfathered in and no other plans existed unless I cancelled and reapplied in which I would be denied coverage due to pre-existing conditions. I did add another dog to my plan before I found this out, and she is on a different plan with 30% more coverage than my dog, who was just dropped by 40% coverage. So another plan does exist, but I'm not eligible for it even though it's still less than the plan I was on for years. I used to recommend Nationwide to all of my animal contacts and through my network of training, rescue, adoption, Veterinary, grooming and shelter clients.

Stop submitting claims in 2024 because company never pays! Puts claims on hold even tho they get invoices and notes from Vet. I submitted notes myself and still get put on hold!

I have been with this insurance for two years. I made 3 claims , 3 of them which i paid from my own pocket because my deductible was 200$ and they myst get sick more than once and then you are fully covered as long you pass that 200$ deductible. there is an increase in price i started 2 years ago at 40$ now i am at 78$. they will not listen to your concerns or any request. They will have any excuses or an argument for a price increase. In my case they said vet cost through the year and that is depends on the amount of dogs of the same breed in my area who goes to the vet. I just spoke to the receptionist at the vet when I picked nexguard for my dog she said that is just an excuse for them to raise the price, they say unlimited but there is a catch STAY AWAY FROM TRUPANION LIKE THE PLAGUE!!!

I received a renewal notice on February 24, 2024. I responded with; "Please cancel this policy at expiration on 4/30/2024". They didn't cancel the policy and debited my card for the premium. I forgot about and believed it was cancelled but they debited my card again for a 2025 premium. When I called to discuss, they said the renewal notice comes from a "do not reply" email address and they were sorry but couldn't help me. The email did not say "do not reply". I asked how I was supposed to know it was a do not reply email and the representative said she didn't know, but that's the way it is. THIS IS FRAUD and anyone working for this company should consider other employment with a company that is fair, honest and forthcoming. Many have trouble with claims and I can certainly understand why. This is a deceitful company!

I used to suggest Embrace to all my friends. Not anymore. They’ve increased my premium from roughly $760 per year for two cats ( 1k deductible, 90% with 15k max payout) to $2000 per year. My cat’s age one is 7 the other is 8. Inflation is their only reason. I can only lower my deductible %. I have no choice but try to keep up. This pet premium is the least payout and its even more than my mortgage insurance per year. I am stuck here. If I switch or up my plan all previous claim will become pre existing condition. This is unethical. On the other hand I do love their customer service but this is unbelievable.

I am sorry to have changed insurance from Nationwide. The claim process is cumbersome and they keep asking me to contact my vet for my 3 dogs history, something they should have done last year. I strongly advice pet owners to avoid this company…

I have yet to find a vet that bills my insurance

I am an older person. I have used your insurance for 3 generations of dogs. Never a problem until now. Now your company is less friendly in the way you handle claims. I don’t own a working printer. This means, I couldn’t use the claim form on your web site. WHY do you not allow me to fill out the form on line and send it.. This poor management for what has always been a good and thoughtful company. IT also meant that the person who worked with me also emailed the form to me to fill out. Again, I don’t havre a printer. I can’t use those forms. And why didn’t you train your customer service person offer a printed copy of your claim. So all I mailed to you was the invoice from my vet. Please call me to straighten out this no printer problem or mail the forms to me, and allow my claim go through. I”m very disappointed with your new shiny system. And I could tell that you have shorted the length of discussions that your people had to work with me. Embrace has always been a warm insurance company particularly since it is expensive. Thank you for your service.