- My personal information (email address) did not update.

Get a little frustrated we have to keep sending records they have from years ago over and over. They HAVE THEM! Why do we have to keep giving you old information over and over and over again??????

Electronic application, paper mail response, no way to contact email or otherwise.

Nothing they did was illegal. Just heartless. This is a company that only cares about making money. I was with them for 17 years. They have changed ownership and names a few times. The coverage went down and the rates kept going up.

Wow! On top of already exorbitant rates, I just got notice they will be raising my pets' policies by OVER DOUBLE! I have had them for years (since PetPlan), with just a few minor claims which didn't pay out much. This is absolutely ridiculous - paying more for my cats' insurance than my husband's and mine combined. Sad to think I've kept them so long. Guess I will go the route of many others and just set up a savings account for my fur-babies - wish I had done that 5 years ago. Would definitely NOT recommend.

It's a shame I can only get one annual checkup reimbursement for my adopted dog. I'm still paying some for that checkup.

Came up on a uk comparison site but have tried to navigate to their site 3 times for more details and fails every time with blank screens. Not much use. No issues on same day and same device with other insurers.

If you go back to edit anything or even to take a second look the information you have entered is not saved. Frustrating

What’s happened to Petplan?

What happened to through payroll