Once again this insurance continues to fail when it matters most. I had to bring my cat in for a cardio exam, without it he can't get a dental appointment because the dentist won't risk putting him under otherwise. Fine, sure, can't do anything about it but bite that bullet. At least I have pet insurance, surely that will help! Ah but of course. Claim denied in full, not even a partial coverage or anything put towards deductible. This insurance charges more every year and covers less and less. Absolutely trash, won't be renewing.

Charged for prescription refill on Feb. 14th. Meds not sent. Email - The response was "let us know if we can help with anything else" and stopped reponding. Phone call - no follow up. Now they're not answering their phones. Terrible custromer service. Find o=anotjher online vet.

They completed my claims without waiting for everything they needed to actually reimburse me. So I called them and they said they needed the medical records. I called the vets and they stated their offices had sent all of the records the day before and the morning of my call. I wrote to Spot and told them that and they stated "We do not leave claims open indefinitely, and if we reach out to the clinic and the records are not received, the claim is closed."

If I could give zero stars I would. They totally f’d me over:

Refusing to give me a refund even though they have not shipped the prescription. Horrible customer service, in fact it's the worst I have ever experienced with any company in my life. Do not trust this company!

Purchased, 5 years and 7onths of medical records. Claim was denied because my cat take gabbapentin when she goes to vet(gets scared) they denied due to her being perscribed this, for a rodent ulcer. Which has nothing to do w it. Theu also sent me an email statting that my insurance was rwady to process claims, then said i still had a 8 wk period to wait.

Super nice and friendly staff and quick to respond!

If you take out insurance with pet plan, every single year your insurance will increase by £10 a month, I have been with them 4 years and originally had £7000 of cover for my dog for £52, over time it increased to eventually £92 I then had to lower my cover to £4000 as I was worried over providers wouldn’t cover pre existing conditions so I didn’t wish it change ( that’s how you get trapped with one insurer, I have only claimed once for my dog)

Disgusted that my premium has gone up £22 a month. Pet plan claim that they don't put up premiums for claims utter rubbish.

dont have a computer and 1000 phone--so I have to mail you my bill submissions??