Haven't received any reimbursement in the mail and I have been in contact with their support line and still haven't received any on my end.

Screw embrace. They use any excuse possible to deny coverage due to pre-existing conditions, even when the vet says in writing that the issue the pet is having is not related to that condition.

After years of being a policy holder, they dumped me like a ton of bricks. Will not renew with them.

I signed up for pet insurance with Embrace many years ago. Since then I submitted one invoice for $880 and received less than $200 back as most of the things that were diagnosed on the invoice was not covered. I have been paying $190 every month and this month the price went up to $410!!!! Are they giving me anything more for this exorbitant increase?? NO. When I called the company to find out about the doubling of the monthly rate, I could barely understand the representative as her accent was so strong I had to ask her to constantly repeat herself. Then, respectfully I had to ask her to connect me with someone else. Are they sourcing their customer service department out of the country to save money??

I don't like how I don't have an opportunity to ask questions about coverage or see a comprehensive list of what is covered prior to having to pay; I also do not like having to pay for 2 months before the policy is underwritten. It does not make sense to have to wait up to 14 days for the policy to be underwritten but only have 10 days to cancel and be reimbursed.

Complete Scam. Denied claim for dental. Said they had different underwriters and the sample contract was different than the contract I purchased. Unbelievable.

Awful. They cover very very little and there are a large number of loopholes they use to deny your claim. Don't be a sucker like me.. they have extracted approximately $14k from me over the life of my dog maybe covering $50 here or there on bills if they were over $800.. recently I had a bill over $5k and they covered less than $800 of it. Waste of money and this company is a scam designed to keep their hand in your pocket and they will not come through if you pet gets really sick. Then they have a cust9mer service apologize and act sorry but themselves the rules .. and it's too bad .. you are welcome to cancel any time you choose but we will be sorry to see you go... (translation tough cookies! We got your money already!)

AKC Pet Insurance denied all claims related to the condition that led to my dog's death (bowel obstruction) because they had paid me $10 for when I took him to the vet when he was vomiting a few months ago. The vet took X-rays at that time and found no obstruction. Their customer service representative provided no recourse and left me with over $10,000 of bills for a very traumatic experience that ended in my beloved young dog's death. They claim that they cannot revise the previous claim because it has been "finalized."

I am extremely dissatisfied with the experience I had with your company. Your failure to process payments in a timely manner resulted in two NSF fees on my bank account, totaling $150, including a stop payment fee. When I reached out to your customer service, I was met with resistance and unhelpful responses. The manager I spoke with seemed unconcerned with resolving the issue and instead focused on canceling my account. I was surprised to learn that your company's policy involves verifying funds with the bank before processing payments, which led to the delayed withdrawals. This approach is unlike any other company I have dealt with, which typically process payments on the scheduled date. I urge you to reevaluate your customer service practices to prevent similar experiences in the future.

First of all, they take forever to process a claim. On top of that, they will ask all sorts of history and soap paperwork. They make it hard for you and eventually deny the claim. Will NOT recommend.