Disreputable company. Predatory business model. Stay away and spread the word to avoid this company. We should pay for services rendered. Not payment upfront for zero services. Don’t call support because they can not help you. These are the same pyramid schemes that was portrayed in the movie beekeeper. Their job is to scam their way to take your money.

I have had this pet insurance for about 5 years. I understand that prices increase year over year, but I did not expect it to jump 60% or more for my pet. I had 2 pets enrolled and each of them increased over 60%. I did place a pretty price claim in this past year, so I bet they are trying to recuperate their expenses. I think this is AWFUL customer experience and therefor cancelled immediately.

My claim got canceled without my knowledge. Not only that, these people is saying that I canceled it....

The worst experience we've had with a service provider of any kind. The web site is set up to mislead you on your insurance choices and is not clear. Regular vet exams should not be the same as an emergency visit, but both are declined as being the same thing. The site is clunky and hard to navigate and don't expect claims to be settled in your favor. Save yourself our incredibly frustrating experience and don't waste your money here.

Did a virtual visit. Vet was nice enough. Sent me my treatment plan. I ordered some prescriptions for a skin infection and was told they would be here in 3-5 days. It is now on the 4th day and the shipment now says the 21st. Today is the 7th. My cat is very sick. I have reached out to Dutch by text, email, and calling woth zero response from them. 0/10 would never recommend.

Been paying for this insurance for over two years and have yet to actually put it to use. The cost per year would have been enough to cover the annual expenses for all the standard shots, dewormers, and tick / flea preventatives which by the way are not covered here.

Absolutely terrible. And giving me the run around for months. quick to take my monthly payment but when it comes time to claims they are doing everything possible to waste my time and try to find ways to not pay out the claim. End of the day they will need to pay the claim but it's very frustrating that they're wasting so much of my time trying to fight about paying a claim when I pay them every month for insurance so why do I have to fight with them when the time comes for them to honor their end of the agreement. they clearly dont care About my pet if they're not reimbursing the vet bills making it harder for me to afford to take her back to the vet and when I explain this to them they act like they don't care ... I've tried calling them asking for a supervisor and sat on the phone on hold 30 minutes . Job and can't just take all day to sit on hold for pet insurance to try to get them to honor their end of their contract slash agreement. its very frustrating being stuck with this insurance to avoid negative repercussions from existing conditions that happen while I had spot pet insurance. No idea I had to fight every single claim or I would have definitely gone with a different company...do yourself a favor, save your time & money & g with ANY other pet insurance company #stayAwayFromSpotPetIns

Terrible when you need them.

I’m incredibly disappointed with Healthy Paws Pet Insurance. After being a loyal customer since 2012, I was hit with a shocking 50% premium increase from November to December 2024. I’ve been covering my two senior cats, Indah and Bella, and this jump feels not only unreasonable but downright unsustainable.

They've been really great, prices are fair, they are easy to submit claims, and excellent customer service.