Scam pet insurance company. They will deny you and never pay out. Will report to BBB tomorrow.

Was worth the price at first. Prices are going up insanely high. Would recommend maybe fetch or other leading competitors. The service ive gotten for the price i pay a month for my baby boy should be way better. Bring costs back down before we switch companies. We’ve been using them for 3 years. No longer worth it. Prices for the same animal breed but for two different pets are different by $10. I pay $50 a month for one cat and $60 a month for another and still have a hard time when filing a claim. Make it make sense. Bring your costs down. Scam artists.

Once again this insurance continues to fail when it matters most. I had to bring my cat in for a cardio exam, without it he can't get a dental appointment because the dentist won't risk putting him under otherwise. Fine, sure, can't do anything about it but bite that bullet. At least I have pet insurance, surely that will help! Ah but of course. Claim denied in full, not even a partial coverage or anything put towards deductible. This insurance charges more every year and covers less and less. Absolutely trash, won't be renewing.

They don't cover anything, total ripoff

My VET sent me to your company with a 30 day free trial. However even though I responded within the 24 hr limit as we went through the sign up I was given a notice that the offer has expired. I hope that the actual insurance experience is better.

I have had a horrible experience with MetLife Pet insurance. They do a great job of selling the program, but when it comes time to pay you back for the claims once you hit your deductible, they continually find reasons why they can’t honor that claim it has been unbelievable. I spend hours on the phone and still get nothing done. Don’t do it!

covers nothing, really a scam and much better off never to use this company

Worst insurance company ever. Took a month to process claims, claim was approved seven days ago and still have no idea when it will be paid. I have called Customer Service several times and their only answer is "Citi Bank will contact you". I (stupidly) paid for a year in advance so I am stuck with this dismal company until December.

This is the worst pet insurance. They pay nothing. Going back to Nationwides, VPI.

App doesn't work so I have to upload to website. Submitted claim a week ago for emergency trip to get. Raven swallowed something. Never received any notice that you received the claim.