They don't cover anything, total ripoff

This is the worst pet insurance. They pay nothing. Going back to Nationwides, VPI.

I've been a customer for over 7 years and suddenly and coincidently after my dog has been needing reimbursement for illnesses, they have discontinued my insurance and will only provide me with one that is 3x the price and with way less coverage. Before this change I was paying $50 a month for $1500 per illness/accident. Now they have offered me with $160 a month for $3000 max a year. I cannot change this plan without my dog's current conditions being excluded (what I need the insurance for). I cannot switch providers because my dog's current conditions will not be included. If I were to sign up with the same company for the first time I would pay $170 for $7500 yearly coverage. The kicker is that they knew in December that this was going to happen - before my dog's issues - but only told me in February, 1.5 months before I get to decide if I want to continue coverage. Needless to say, this experience has taught me that this is an insurance company. They are trying to make money, not trying to help me and my dog out.

covers nothing, really a scam and much better off never to use this company

Easy to submit, but so slow in processing claims.

Awful company- 60% increase in annual premium with NO claims. Cancelled policy

it takes too long to approve an application

We have a puppy less than 8 weeks old figured insuring him right away would save money. Wrong. it is almost 70$ a month for a mixed breed. He got sick and took him to the vet 320 in first bills, made a claim, was shocked to find out, that they do your deductible PER DIAGNOSIS. So that means anyone who pays for this insurance, will have to pay a ton up front. Then they taught it as being lifetime deductible so you never have to pay again for that diagnosis. The problem is there are thousands of things he could be diagnosed with, and they are going to make sure each is a new instance that has to have a full deductible for. The only way this is going to be worth it is to insure a puppy and by the time they are very old and have bad medical issues, will you be able to actually get reimbursed for anything. This seems like a total rip off to me.

hard to submit, have to use two screens to submit, should review with company and make easier, space dog= pit bull

I’ve paid high insurance rates for 5 years. My claim had some expense to it. I’m getting $31 back. I’m not sure how it was figured, but sheesh! Really?