First visit vet says, I’ve got a lot of things to do and people to see, let’s see the cat. Okay she’s got a viral infection I’ll prescribe meds and she dipped. 3 minutes start to finish if that king. Then she prescribed medication that’s been marked up more than a thousand percent. Tried to make me buy more than I needed. $154 for basic antibiotics until they released it to single buy which it wouldn’t let me do at first. Then it would’ve taken 12 days to get this important overpriced medication UNLESS I gave them another $15 for rush. I instantly canceled my subscription even though it’ll be a year before it is over. I may even contact my bank to make sure that company doesn’t try some bs with my card. Don’t use this company and don’t believe the good reviews they’re fake

Quick reimbursement

I don't like the fact that the insurance doesn't kick in right away. You are made to pay right away but it doesn't start coverage until 2-3 weeks later. 6 days after I got it my dog was injured and I had to pay $10k out of pocket because the insurance didn't start coverage until 2 weeks later.

My teacup yorkie was surrendered to me in May with a pre-existing condition (broken bone) which already knew they can’t do anything about. Got this insurance in July specifically for wellness checks, shots, and dental cleanings. The extras I pay monthly are a plus.Took my teacup yorkie in Sept for a dental cleaning only. Went ahead and had his vet do a fecal test, got his Trio (flea, tick, and heartworm chew) along with some other things I knew that “were covered” with his plan that I chose with add-ons. Almost $900 paid up front. My plan’s Deductible is $100 and 90% reimbursement. Submitted the claim. In the EOB they put in there under “accident and illness” they tried to contact the vet to get info on him from sept 2023 to now. I didn’t have that info but he wasn’t sick nor was he there for an accident. I called the previous owners got the info and added that info to my claim…. I got way less than 90% of the almost $900 paid up front. Somebody make it make sense.

Whatever you do for your pets in terms of Insurance DO NOT GO WITH HEALTHY PAWS OR CHUBB CORPORATION

This company has no customer-service number. I got what I needed from the consult with the vet (not a pleasant experience): prescription for an ear infection. However, they took it upon themselves to subscribe me to medication, and as a result a new bottle of ear wash arrives every month. I cancelled and cannot recommend.

My horse fell and had an injury due to the accident of falling. My claim was denied. Seems like they will do anything possible to not pay out on a claim

They really don't cover much and the deductible is high, and they did not apply ANYTHING from my last vet visit to my deductible, no explanation. The claim process is relatively easy and the phone reps are nice and helpful, but for every single claim they want the SOAP notes from the vet. I've never had to do this with other pet insurance companies.

I am new to the policy and I have called and left my information to call back and no one has called me back.

I was not aware of payment for visits upfront and then I get reimbursed.