I have been trying to resolve a claim for a visit in mid-June with my dog for an emergency nail removal. This procedure required sedation and a minor operation to remove the entire nail to the toe. I just lost my other dog to cancer 3 weeks prior to this and I lost my first dog a couple years ago under anesthesia for a routine procedure. So I have a little bit of dog PTSD, particularly when it comes to putting a dog under sedation.

I'm not even sure my dog is insured with you. I filled out everything and put in my credit card number; but, I have gotten nothing supporting coverage.

We subscribed for two years and submitted a claim after our dog had emergency surgery for bladder stones. It look over a month of hounding them for a response for them to completely back track and lie about how much they would cover. It said we were approved for $3000, we entered our banking info, then they only transferred half, claiming all of a sudden they only cover one invoice for the emergency, despite their website and app stating to submit all invoices for review and needing all that documentation. Absolutely a scam and I will be telling everyone I know to stay far away from this company. Ridiculously complicated and hustling with promises of payment that are never fulfilled.

Not at all satisfied. Their plans should have stated pre-existing symptoms (which come from a host of conditions or illnesses), not conditions.

Its been 15 days since I submitted my dogs claim and everyday its denied because of missing medical records? My dog has had 2 doctors in the past couple of years, the first one retired, which is the reason changing doctors. This doctor recommended a specialist for his condition he had a year ago, we never visited that doctor because he was 45mi away. ASPCA repeatedly asked for medical records from both doctors and the specialist. I contacted his current doctor and the previous doctor and both confirmed sending ASPCA my dogs medical records and to be thorough, I also sent them copies as well. But they keep denying ever receiving them and now are demanding medical records from the specialist my dog never saw? I contacted the specialist and they do not have any record of my dog ever visiting? This morning I called again to check the status, and of course it was denied again for missing medical records. I think they intentionally make it difficult to discourage us from submitting a claim, I'm completely exhausted, everyday I'm spending an average 30min arguing and explaining, I can't do this anymore, I'm just trying to help my dog get better, I watch him suffer daily, no one knows whats wrong with him but so far I've spent $1800 on diagnostic tests and bloodwork and exams. These people don't have a heart.

I have been paying monthly for 9 yrs and i have submitted 4 claims. Submitted 2 just this month. Both claims were a week apart. First claim they took out my annual 100 deductible. Second one they also took out a 100 deductible. Worst customer service ever.

What happen to me..I join dutch $35 monthly..so I order my dog medication and now they took out $132 for the hole years that I didn't requested..now am trying to call or email n no one is responding at all..if they don't respond I going to dispute it from my credit card n they will lose...send my $132 back

If I could give 0 stars, I would. Just another company that wants your money, lie to you, and then do nothing.

If I could rat 0 stars I would.

I was hoping this would be a helpful way to get my dogs medicine but it has been a massive let dow. I had the vet video call back in July. It is now August and my dog has not recieved any of his meds that have been prescribed to him. You can’t call, you can only text or send email. And the responses are days after and it sometimes they are automated! I would not recommend this company for anyone’s pet.