They will not give you money back they are full of Bs they will just take your money

Absolute scammy cash grab of an insurance company. I enrolled my cat about ten years ago and submitted his enrollment exam at that time. Since then, they did reimburse me for two claims, fine, that’s great. For the third claim, they claimed to not gave an enrollment exam on file and refused to pay out. Have talked to multiple reps without resolution and received notice that they closed my claim. I’ve paid $6k in premiums over the years and might as well have lit it on fire. If we didn’t have the correct documentation on file, why would they continue to let me pay them a premium for TEN YEARS? I am dropping them because clearly it’s smarter to just take the money you’d spend on their premiums (which were hiked up without notice, by the way) than to pay this scam company any money.

At my renewal, my cost monthly doubled! I’m thinking of cancelling!

There is no way a person can follow the directions on the Waggie collar that secures the collar. So we had to figure out a way as our dog kept losing it.

I like the idea of the service. I don't like the choices to expedite my order. It's $50 for overnight or nothing. So 1 day or 8 really?

I’ve been a customer for more than 7 years. They used to have the best premium and customer service. I understand the increase in premium( my dog is not getting any younger) , but they started to give me a hard time with claims. They refuse to cover medically nessesary tests even after I provide notes from the vet. If I submit a claim once a year, no matter what is in there, they refuse to cover because they look at it as a wellenes exam. They don't read any medical records. Also, their customer service went down dramatically. People answering the phone sound like they just woke up and can barely talk. There is no way to trarck the appeals other than call them, but the only thing that would tell you is just to wait for an email which is always a script. I am now looking for a different company for my dog’s insurance. Hope they will at least have a better customer service.

I have carried this insurance for over 2 years. Although my policy states allergies are covered, the insurance has not paid out anything. They claim they need more info, which I have sent as well as sent them my vets info. I have called on multiple occasions and the representative has always been kind and ensured me they would "personally be handling my case" I never hear from them again. Now my dog has a pre existing condition so while I can go to another insurance, she will never be covered with anyone else for her allergies. I have poured $1000s to ensure my dogs would be covered and I've gotten nothing but lies and being ignored. I will continue to submit claims and make calls until they pay what is owed. As for my other dog, I am removing her from this policy. I know now that if something happens to her, the ASPCA does not have us covered!

The doctors are great it's the time it takes to get the medicine my dog needed a antibiotic it took about five days the prescription was written for a certain quantity and i received less when I inquired I was told they would expedite the rest of the meds days went buy and I got another email saying that the order would be partially refunded but I had to text the doctor to get more meds I did that and the doctor sent out the prescription I placed my order a on August 11 it is now the sixteenth and they are telling me it won't be till the 22nd this is total bs my dog needed the correct amount the first time and all I'm getting is double talk Shame on you for inflicting pain on my dog because you are so inept

Don't waste your time. Save your money and use it for your pet's needs. Remember when self checkout, ATM's, pumping your own gas, etc was going to save us tons of money? Me either! Same here. First claim they wanted everything but a video of my dogs birth. That plus the outrageous copay of $115.00! My medical copay is $10.

This is the worse pet insurance you could possibly purchase! Absolutely do not purchase this for your pet as they make it super difficult to file a claim and they deny most of them. It is a total rip off and they just take your money. They will have a few good reviews as they do pay out a small percentage but it’s like a Ponzi scheme as others pay the price for a few pay outs they do make. Our claims were denied and the second claim for our dog accidentally injured her right ccl chasing a puppy and they denied our claim as an accident. Again, shop around and stay clear of ASPCA as it’s NOT what they advertise.