I like when dutch send order out..I don't like dutch don't got a phone number. Dutch got only email and dutch take days to answer..I try to get my medication on express n they putting me run around...I going to cancel after my refill is done..sound like a big scam

I received order of cans of Purina Pro Plan that made my dog sick and when I reached out to the Dutch team they didn’t care. I’m very disappointed in Dutch as I always speak so highly of them and can’t believe my experience now

I signed up for the $92 annual service and attempted to initiate a visit. Twice now I've received a message that there is no vet available at this time. I strongly suspect that this service might be utilizing local vets in the area for this service. That means that the service will be just as bad as any other attempt at services. In our area, we have a major shortage of vets and getting an appointment for any reason within a month is next to impossible. It forces everything into emergency services at a VERY large fee. Since I attempted my visit requests during business hours, I believe that is why I got the message that no one is available. I couldn't even schedule a visit for later in the day when someone is available. I can't say that my experience has been nice at all. So I canceled the service renewal almost as fast as I got the message that no one is available. Just $92 down the drain.

Purchased order in May 29, 2024. Still haven't received it. Replied to thw.emial they sent with the order confirmation mid June. No response. Sent another last week same

You have changed your policy & the price went up & coverage went down. You shouldn't drop coverage but grandfather those people in. I am now looking for new coverage.

I've had this insurance for two almost three years. 1st renewal my monthly charge increased 40%. The next renewal my cost is increasing by 85% which is wild & totally unnecessary. Outside of a couple small things, I have used the insurance twice. The 2nd time more than likely a result of the 1st. My dog was attacked by a neighbor dog & needed emergency surgery for my 1st use of insurance, which is something completely out of my control. It was an unprovoked attack that happened while we were sitting on our front steps. She is a healthy dog & a freak dog attack is exactly why I have insurance in the 1st place. Another increase will price me out of being able to afford pet insurance. I am still not sure how I'm going to make the most recent 85% increase work. My girl is a breed that lives a long time & she isn't even half way through her lifespan. To say I'm disappointed is an understatement.

Stay away from this company big mistake signing up, scam

I purchased a policy for my pet for Illness and accident over the phone. I was not informed or disclosed any kind of exclusions during my purchases.

This company is a scam!!!!! It took them for ever to send me my shirt that was free only pay 6.99 for shipping but then they charged 29.99 to my bank account. Thankfully my bank credit that money back, but had to cancel my debit card

Still waiting for the transfer of my medication. I processed it twice online. I finally saw the charge to my card for the five dollar transfer fee but I’m still waiting for the medication and I’m frustrated because my animal is not well.