I was happy with this insurance, but at the end of last year they raised my premiums by about $150..I think this is excessive as I have been a member for over 5 or 6 years..That is excessive!!!!!!!!There is no reason for that!!!!!

PLEASE DO NOT GET THIS INSURANCE! I have paid thousands in premiums for a very healthy 10 year old dog. They have only approved and reimbursed me a TOTAL OF $120! They have denied everything, even claimed her allergy shots and dental cleanings as "pre-existing", even though I have had my coverage with them for over 5 years, and her allergies just started a year ago. I also had wellness coverage with a $100 dental benefit. They denied this because she had plaque on her teeth, so they categorized it as an illness and not wellness. Isn't this why they get dental cleanings? To clean the plaque off? Absolutely ridiculous. They lured me in because of their affiliation with The Dodo, but they take complete advantage of people. They are a shameful company. I am so disappointed I wasted so much money with them before coming to my senses. From one pet lover to another, please, please, do not make the same mistake I did and give this company your money. Your pet would be much better served elsewhere.

Embrace was hard to deal with 4 years ago when I signed up. Lots of issue with them not getting my dogs vet records and then I find out months later I wasn't covered due to them, they never notified me of this either. Now 4 years later and I don't think I had any claims with 3 dogs insured my rates went up almost 60%. Found a new company promptly

Horrendous customer service

What a price increase on a 3 year old dog. Almost 50%!!!!! I recommended them to a friend for their puppy and their renewal was up the same amount when he turned one. I don't even know how it's legal to increase that much. Used to love this company.

SAVE YOUR TIME & MONEY!!! It was hard enough loosing my dog after 14 years. They denied my claim after paying them over 800.00, saying that my dogs liver enzymes were high. Yes the vet before said they were a little high due to his weight and age but nothing to worry about. My dog passed because of a mass in his stomach that was attached to his liver. NOT BECAUSE OF HIS LIVER as they say. I try to call the number given to contact the company for any further questions, busy signal is all I get. Save your money and just pay the vet. They will find any reason to deny your claim.

I have paid more than $1,000 in premiums for my two dogs in less than a year. Last week I submitted a claim for one dog who had an upset stomach, which resulted in vomiting and diarrhea. They denied my claim, which would have only gone against my annual deductible. The reason is that my dog had an upset stomach and vomited 10 months ago per vet records they collected. I didn't even submitted a claim for that vomiting. This company is a grift. They don't understand that they are in the business of covering dogs, who sometimes eat a street treat off the ground.

I have been trupanion member for 9 years. Trying to add a new puppy - was unable add, frozen screen on Safari, and they did not give me choices regarding deductible in registration of new puppy - so ended up with more expensive policy that I wanted

Petco insurance is canceling our policy and telling us to obtain a new policy with nationwide, which makes me think they are affiliated with them, well nationwide is telling me that they will not cover pre-existing conditions however Petco is transferring his over to that company with no other options, we have been with Petco for over 4 years and it is not right nor I believe legal to force us to be canceled and go to a company That's affiliated with them and have us start from scratch again. We got insurance in the beginning so we would not have to go through these situations. Nationwide was not very helpful at all, also they want two months up front for a payment that's absurd.

Horrible wellness reimbursement