Still waiting for the transfer of my medication. I processed it twice online. I finally saw the charge to my card for the five dollar transfer fee but I’m still waiting for the medication and I’m frustrated because my animal is not well.

Be careful placing orders. I haven't received my merchandise from June 10th. Sent them an email today July 1st, and another charged showed from them on my account processed today... of and no response. So far over $56. Filled a complaint with the Ohio Attorney General

If you submit an accident or illness claim, they make it terribly difficult to get it approved. They will request for all previous vet records, which is fair, but if they don't understand them in the slightest they will tell you that there are parts "missing" and they will be closing your claim. You'll then have to argue that things are not missing, and they'll simply reopen it.

I spoke with Ashley to get my new puppy added to my current dog’s policy. She was professional, kind, listened to what I was needing and knowledgeable of the policy guidelines and the extras that I was interested in purchasing on the policy. I love AKC pet insurance and their customer service!

Awful experience. Set up first meeting with a vet for 6pm. They sent several messages making sure I show up on time or will be charged a fee. I got on the zoom at 5:55pm and waiting with no response for the appointment to start. Just me in the zoom waiting for the host to start for 20 minutes before I gave up. Messaging the vet was met with the same no response. This is a scam! They got the annual fee and then are not providing the services. Avoid if you really want to talk with a vet. They just want the fees and then blow you off.

Paw Protect advertised a $5000 line of credit to help pay for vet bills up front while waiting for reimbursement; which is why I signed up with them. Then almost a year after being with the company I get an email from them stating they are no longer providing that line of credit to anyone. Great. I then get my renewal notice and the premium for all my animals went up astronomically. So, they take away the feature I signed up for in the first place and the raise rates?

Just signed up for membership and I should have done the month first. I’m in Arizona and they can’t give me a prescription without a currant vet visit first. So $92. to tell me I have to see a vet in town. You won’t know this until you sign up, do the month to start! The vet I did talk to was very nice and was able to give me a month worth of Apoquel and good advice. I was able to talk with a vet within the hour, she was knowledgeable and sympathetic with having to tell me about the visit with vet in town. It was $100 lesson. They do a good job, but only sign up for the month first!

Being able to get a vet visit, diagnosis and treatment plan is fast and easy. Getting the meds is a completely different story. The cost and price match is true to what they advertise, but the time to get them (and that’s if your order isn’t cancelled for no apparent reason) takes too long. Pay the fees and have it transferred local or to Chewy etc.

We signed up today for a 1 year plan for $92. It is advertised that they treat urinary health for cats. Well our cat has a UTI and we were told they can do nothing and we have to go and make a vet appointment. So now we are out $92 for NOTHING. Do not sign up for this service.

Don’t be fooled. This company generates fake reviews to increase its rating on Trust Pilot. Most of the reviewers are single reviews and are highly generic sounding.