Do not believe all the great/fake reviews, this is not really a good pet insurance company. Please go do your research and find another reasonable company or just start a savings account for your pet. The company spiked the monthly premiums (almost 2x) and still has so many exclusions to their top tier policy.

Dr. Gonzalos is a 5+. Your non-medical staff sucks, can't even figure out how to change a schedule or how to recognize that a prescription can't be filled. Oh, and your inputs about things such as "how to write a useful review" were excrement.

These people are crooks. They get your $35, then bait u to spend more by lying. I have a kitten with conjunctivitis, and I scheduled a zoom meeting with a "doctor". She informed me my kitten needed Terramyacin, but she could not prescribe in the state of GA. Come to find out, no prescription is needed in GA for this, only CA. DON'T WASTE YOUR MONEY!

Got an appointment within hours. Vet was kind, friendly and professional. Prescribed meds and sent to their 'pharmacy'. There the order sat for 3 days and after the second day I emailed and said since the order had not even been processed yet, let alone sent out, please cancel the prescription order because I can see my own vet now and get meds same day! They ignored my email until the next day after which they said, sorry, we can't the order has been sent! The email saying the order was sent came at the same time as the customer service email. So they just waited and sat on the email until they had sent it out so there was nothing that could be done. They could have stopped it, they chose not to. Not useful service if they can't get your pet the meds they need! Do not recommend, sadly.

Terrible. They would not reimburse me for any claims I put in and also over charged me 2 months in a row and would not reimburse me. Go with Fetch pet insurance. Much better!

They do not review claims properly for reimbursement. As of 2024....if you get premium everything....price is now $3,000 a year. It can be very frustrating for they use trust as a marketing tool but don't live by it. I usually have to re-send my claims in for a higher level review to get reimbursed.

Hi i just want to express my frustration of the experience that i got through the last couple of years of having this health insurance for my dog 🐶 . I decided to cancel my plan because i realized that the money that i was paying monthly “ insurance + wellness “it was like all together with $112 it was less in the beginning but they raised the price too, and then i realized it was more the money that i was paying for it that the money i was getting back from every claim from every vet visit, not everything covers FYi. Theres always stuff they dont cover right, then i reach out to the team support and requested to cancel my insurance, i was only able to cancel the insurance and not the wellness package, which its 32.95 a month and now because their regulations i still have to paid it until April 2025, i asked for a consideration because i wasnt happy and i think its not fair, they denied to me , i work in hospitality and service industry and sometimes you have to make some exceptions with your customers, thats not the way they operate. Unfortunately, and they make me to go here. Still very disappointed with this situation , just be careful and read all the disclosures and regulations that they have . I honestly don’t recommend

They claim to cover treatment for chronic conditions, allergies, and dermatology issues, yet when the ONLY treatment that works is prescription food, they won't cover it. They won't reimburse a $100/mo for treatment with food, but they'll pay 3x that amount for allergy meds and injections that barely do anything and continuous antibiotics to treat the neverending infections. "Vet prescribed treatment" also doesn't apply if the treatment the vet prescribes is prescription food. To be fair, they did let me pay an extra $134 for a powerup to add to the already $700/yr plan in order to reimburse me $250/yr of food, after I spend $600 on unreimbursable covered expenses to cover the deductible and copays first. Umm..thanks??

Pawp insurance refused to pay emergency care bills.

If I could give less stars I would! I'm disgusted with the way customer service handles these cases. They also try to remove every possible coverage so you don't actually get reimbursement for the procedures.