Turned in a claim form because our dog had a really tough time defecating. They denied it because somehow it’s related to his penis from a previous claim they denied. Looking at dropping them because at this point, I’m paying for everything out-of-pocket, so what’s the point!

Nothing gets approved by this insurance.

Not there when I needed them and their website would not answer me. Not able to access them when I needed them most. Do not get this insurance!!!!

Many things have made my experience great with AKC pet insurance: we got a corgi puppy in November 2023, my first experience with a puppy. I have had other pet insurance coverage, nothing like AKC: AKC covered a claim for when Mochi ate too many indigestibles and had to have a procedure for flushing out his intestines in January, and AGAIN on April 2024...I recently spoke with Matthew, who has a great presence on the phone and is personable, empathetic, and patient with explaining benefits and procedures to me.

The reimbursement was way less than my calculation. You should be ashamed of your actions with regard to adjudication of claims, especially with such a high deductible.

Allison in sales was phenomenal and absolutely a pleasure to work with. Allison was extremely knowledgeable and listened to exactly what we were looking for in insurance. she is a very personable, funny and made this experience a pleasurable experience. Our world needs more Allisons in it. You have an amazing employee working for you. 10 stars given

SCAM!!! DO NOT USE!!! I bought this insurance after my dog had an emergency and we had to spend thousands out of our pocket. After paying for 3 years, my dog had another emergency after his appetite rapidly declined over a couple of weeks. He was diagnosed with spleen cancer and passed away. I followed everything they said, down to having an online video chat with their vet and seeking emergency treatment as advised by their vet. They rejected my claim saying that I didn't seek treatment soon enough and referred me to their policy which is very vague and states that the issues that are not covered is not exhaustive.. which means they can basically say whatever they want to reject a claim.. DO NOT WASTE YOUR $$$ ON PAWP!!!

I have an Australian Shepherd. Anyone who has owned this breed knows they are High Strung and anxious, oops don't say that word because Figo will use the owners words to decline your claim because it was pre-existing. At first they declined me because of a medication the vet gave for keeping him calm after surgery and said it was used for another reason. Vet wrote them a letter saying that was not correct. Then they declined because of a note of a word I used. I am not a vet and it was a word I would use on any Aussie. I told them they should not insure a breed that they do not understand or intend on ever covering a claim. They will look for any reason to not accept your claim. I will appeal again but low expectations. I will be pulling my three pets out of Figo and going to another insurance company. Waste of money!!! I reached out Figo support many times on the phone and via email. The last they claim that because I was quoted in vet notes as using the word anxious, could have been afraid, that I diagnosed my dog with anxiety. Even though my prior vet sent a letter stating he was not diagnosed with anxiety. Figo claims I diagnosed him and that word counts as pre-existing condition. When talking with your vet ask them not to quote you in their notes and be careful with your words, they will be used against you! Going on second appeal.

I decided to continue the insurance that came with my dog from a well known rescue centre. Petplan put so many exclusions on the policy, that it was pointless having the insurance.

Figo pet insurance is great. I submitted a claim on Wednesday April 24th and a few days later the claim was closed and the reimbursement was in my account. I would recommend Figo pet insurance to anyone looking for pet insurance. You will not be disappointed.