30% increase in premium out of nowhere super cool! I pay more! Woooo!! This insurance is very very expensive!!

I have used them since the arrival of my puppy and have kept them for 3 years. The first 2 years, they were great. He has issues with bloody diarrhea and vomiting and they covered about 50% which was about $2.5G (I had the most expensive coverage). This last year, they have not reimbursed me for much. When I appealed, they stated that because my dog had an ear infection - all my claims are related to this pre-existing condition. The same condition he had the prior 2 years when they covered a good portion of his vet bills. I knew something was up when they periodically kept requesting his complete medical history even though he was their client since day one and they have copies of all appointment notes. Save the $100/month cost and find another insurer

I do NOT consider a $4 discount for an additional pet very compelling to work with nationwide I will continue to research options

Membership number: TU0004580670 Invoice number: 28103Claim number: 52726808 Disappointment in Your Organization’s Approach to Animal Care Dear to whomever it concerns, I am deeply disappointed given the fact that your organization claims to help animals and their owners. Girly (Pet) was found on the side of the highway during the holiday travel rush. Like many, we could have ignored her, but instead, we stopped. Seeing how severe her injuries were and not knowing her chances of survival, we took her to the vet to ensure she received care. When we learned about her fracture, we didn’t want to be selfish, so I brought her to Animal Shelter, believing they could provide the proper treatment she needed. However, upon visiting her, I was devastated to learn that due to financial constraints, the shelter was considering possibly amputating her leg rather than exploring other treatment options. That did not sit right with me, as I felt Girly deserved every chance at recovery. On January 3rd, 2025, I made the decision to adopt her so she could receive the care she truly needed. I found an orthopedic specialist who shares my belief that amputation should only be a last resort. This veterinarian understands the true value of an animal’s life and well-being. It breaks my heart that organizations like yours seem to prioritize finances over genuinely helping both pets and their owners. True compassion means doing what is best for the animal, not simply what is most convenient or cost-effective. I sincerely hope you reconsider your approach to animal care so that others do not have to go through a similar experience. I was unaware of pet insurance until recently, and many individuals highly recommended your company. However, after receiving your invoice and learning that you are unable to proceed with my claim, I am deeply disappointed. I understand that Girly’s condition was pre-existing when we found her, but I had hoped that your company would consider the unique circumstances of her situation. She was abandoned and injured when we rescued her, and we took every step to ensure she received proper care. I believed that your organization, which prides itself on supporting pet owners, would be willing to work with us to find a fair solution. Unfortunately, given this experience, I can no longer recommend your company due to the lack of understanding and flexibility in handling cases like ours. I had expected more compassion and willingness to help from a company dedicated to animal welfare. Sincerely, Thalia --------ADD---------- I appreciate you taking the time to explain Trupanion’s policy regarding pre-existing conditions. I completely understand that insurance is designed for unexpected events and that your company must apply policies fairly to all members. However, I want to clarify that Girly was found in critical condition on the side of the highway. At the time, we had no prior history of her medical condition—we simply acted out of comp

If I could give them zero stars I would. You’re better off saving your money on your own because these guys will not pay out a single claim. Bought insurance for my kitten and during the first year she felt a bit sick so took her to the vet and she got treated for a slight respiratory virus. Fetch didn’t cover because of some BS they stated. It wasn’t a lot of money so I said ok I will let it slide. It came time to neuter her and I opted for a plan that covered part of neutering. Nope denied too because it needed an add on. They are complete crooks, stay away.

It didn't cover my pet visit and we were not able to get the treatment my pet needed.

Do not use! They are a sad excuse for pet insurance!!

They charged my account for 3 months even though I cancelled it the day after I started because I found somewhere cheaper They refuse to help me and won’t give me my money back!!! STAY AWAY!!!

The claim took several months to file and covered less than 25 percent of the vet bill.

My first year with pets best was phenomenal, I got reimbursed and in a timely manner. The second year I didn't have to use insurance at all. Well I couldn't afford the insurance over the next 2 or 3 months because if income. They suggested lowering things which doesn't matter if you can't afford it at all. All they could do is straight up cancel and now my dog will have preexisting condition if I come back in a couple months because I had to cancel.