Figo pet insurance is great. I submitted a claim on Wednesday April 24th and a few days later the claim was closed and the reimbursement was in my account. I would recommend Figo pet insurance to anyone looking for pet insurance. You will not be disappointed.

I want to provide this feedback because I actually did get my claims paid by Paw Protect/Embrace, but still have issues with how this company is being run.

Nothing covers for us

My dog had an emergency room visit because part of a wooden deck got impaled in her paw and it was quickly infected. The ER sent paperwork, my vet for her follow-up sent paperwork. I got copies of the paperwork and submitted them myself and I was told they couldn't reimburse because we didn't send the paperwork.

None

I didn’t get reimbursed yet

Not too great

In addressing the recent interaction with Healthy Paws, I am compelled to express my profound disappointment in their handling of customer concerns. The company’s response, both via email and over the phone, appeared to be a standardized, boilerplate reply, clearly crafted to align with HR guidelines rather than address the specifics of customer grievances. The email I received bore the subject “Action Needed,” yet, paradoxically, led to the unilateral cancellation of my policy without any required action on my part.

Reply from ManyPets US

I'm used to typical insurance policies. I just filed a claim for my dog for $616.85. In the insurance world, my $500 deductible would leave a balance of $116.85, and then 80% of that would be covered (or in this case be reimbursed). That's NOT how ManyPets works. They took my $616.85 and said that only $493.48 was covered, as that's 80% of the total, and I still have $6.52 left to pay toward my deductible.