This company is terrible. If you like throwing money away, have any and every claim denied for the most trivial reasons, this is the company for you! If you have 2 pets insured with them, have a great time when your vet has both your pets on the same bill! Figo will make you jump through every possible hoop they can and still deny your claim. F this company. You are better off either going with some other company (the homeless guy under the bridge is more trustworthy than this joke of a company) or just outing the money into saving Incase an accident happens with your pet. They will tell you (they do everyone) they are so concerned and please email them to discuss concern and issues. You will get back a cookie cutter response of an email. Seriously. Go. Find. Another. Pet. Insurance. Company. FIGO IS NOT going to be there for you if you need them.

I have paid for FIGO for a year with zero return for my two dogs.

After we lost Stella to IMHA in 2015 (and paid some $12,000 in vet bills over 14 months), we shopped around for pet insurance and chose Healthy Paws. Our dogs are like our children, and it is worth the monthly premium not to have to hesitate when they need care--especially when a mild-looking ailment might be masking something serious that might respond to early intervention. Healthy Paws has seen us through some two dozen injuries and illnesses, from a lacerated ear flap to a terminal case of lymphoma. Their policies are fair, transparent and easy to understand, their prices are reasonable and very competitive, their communications are prompt and their processing of claims is incredibly quick--we have received payments (via direct deposit) in as little as 3 days. And finally--having just had to put down our beloved Emma, followed almost immediately by some scary GI issues in her grieving pal Charlie--we have found Healthy Paws--the staff and the company--to be humane, helpful and genuinely compassionate. As long as we have dogs, we will continue to have Healthy Paws.

The claiming process is not very easy to use.

I pay you your monthly fee for the past year and you have not reimbursed me for ANYTHING so I wish to know just what I am paying fori

The reason I signed up for Paw Protect was the $5000 credit line, but they removed it so I had to cancel and switched to a different insurance company. They’re very slow to respond via emails and had a long wait time to get someone on the phone.

Do not use them!!! They make every excuse not to reimburse you!! It's been almost 2 months and still they are doing "research" on my claim!! They don't respond to emails and you will NOT get your reimbursement! Save your time and money!

Unable to talk to anyone. Ms. Jackie

So far I’ve had helpful information when I called in. Not sure how to read my claim however ? I don’t know if it was paid or not

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