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Worst customer service! Much better pet insurance out there.

The service is fine and the people are knowledgeable and helpful. The problem is the cost. I have just been told that my premium for one older pet is going from $246 to $423 per month for 70% coverage. Healthy Paws does not cover doctor exams, routine care and preexisting conditions. My recommendation is to look elsewhere. I have also done some research and it appears that Healthy Paws owns some review sites!

Absolutely horrendous customer support. They recently denied two claims I filed after my two dogs required emergency vet visits, and they said ‘anything done by a vet isn’t covered.’ Where else would I take my dogs? What other medical expenses would I incur OUTSIDE of a veterinary clinic? I’ve been trying to get a hold of someone, anyone at customer service to explain to me exactly what is covered and why I’m paying over $200 a month for 3 dogs if emergency care isn’t covered. But nobody is responding via email or phone. I’m going to cancel my policy immediately. If you’re considering healthy paws, I would very much recommend looking elsewhere.

I joined PAWP when they were new and they were and did everything they said they were, I think to boost confidence and reviews.

I can’t say one way or another bc in the past year I haven’t really dealt with FIGO other than to pay them every month. I haven’t placed any claims or anything. So I have no comment nor any complaints.

Asked to provide the same information twice and seems like they will deny a claim or pay out as little as possible unless you push back. I'm waiting to hear back from their claims department and support but decided to cancel as it's not worth this hassle.

Hannah was the one I spoke with regarding questions about setting up my pets insurance and I will definitely say she was fantastic!! And such a pleasure working with and speaking too super cool and totally informative, and phenomenal customer service.

the company canceled my policy without getting a confirmation from me and did not reinste my policy as it used to stand. probably because my pet is now older . I HAVE PAID PREIUMS TO THIS COMPANY FOR OVER A DECADE AND PAID INTO THE POLICY MANY YEARS. their costumer care and the way they do business does has no regard for the costumers rights or well being

I bought and I paid for a pet insurance policy and a wellness one as well as illness. I was told it was gonna be 2802 per month. They took out more than that. They took out double payment and they only refund it one now they say they never got no payment and they will not refund my money and they tell me my dog is not covered. I am very pissed off, this is not how you treat customers