I made exactly one claim during the 3 years I was a policy holder. As an attorney, I am used to adversarial proceedings but never encountered that experience where I am making a first-party claim. I see where most policyholders were happy with their experience and satisfied. I, on the other hand, had among the worst customer service I have ever encountered.

The deductible is high. I don't think my cat will meet that yearly deductible. And they say pre-existing symptoms can be reimbursed, but in reality, they don't...there should be clearer explanation about key details when purchasing the insurance.

I’ve been canceled twice without notice. Every time I have to wait another 14 days for coverage to continue. Seems a bit odd to me.

I obviously did not read the all the exclusions in the plan. Completely not satisfied with the reimbursement process.

Figo didn't cover Mando's last vet visit for his eye injury. I thought insurance was supposed to cover it?

My dog Daise had a lot of blood in her urine she was in pain and we took her to emergency they did a bunch of tests and it cost $2,000 the vet said good thing you brought her in it was 11pm

Figo goes out of the way to deny your claims. You need an attorney to review their policies as there one million exclusions.

I have the insurance, but have, luckily, not had to use it.

Stop sending me so much spam.

They stall your reimbursement by constantly asking you and vet to send invoices and charts that they have already received