You ARE impoossible to get a hold of. You are too expensive and I am cancelling effective immediately 3/15/24.

I’ve tried more than one time to email and call customer service to understand why my dogs claim will not be processed. I don’t get a response for 5-7 days and when I do, it’s the same generic response. No critical thought put into it. I don’t know what medical record they are looking for, or I would try to provide it. If it’s going to be this difficult to submit claims I may have to look for another company. We had Embrace for years and never went through anything like this. It is still not resolved, and seems likely that a claim for this dog will never be processed since they won’t accept the records that I have already uploaded.

Well, I know Pumpkin has th payment for Sassy's year, However I have not received anything in the mail to present to my Vet to show I have this Insurance What's up with that? No card or Anything!!!

My German shepherd had a emergency ER visit. I contacted Pawp and was told to take her to ER which I did ...too long of a story. But long story short I purchased this for we travel and wanted some insurance if something like this happen. But when I tried to get reimbursed for the ER visit I had to jump thru hoops ...I paid for emergency insurance!!!! I debated with them for awhile and was still turned down because I did not let them keep my dog overnight! They said I turned down the vet recommendations...which I took all the meds and the diet change but I was not going to let them keep my dog in strange city and not my vet. Just find another insurance for your pet other than Pawp!!!

What is even the point of having insurance when they don’t cover anything? Not only do they not cover ear infections or dental but they also changed my premium from $30 to $106 because of a breed mix up. My dog is a jindo Pomeranian mix and weighs 16lbs. I called to see if I could get reimbursed or have it roll over to next couples of months. Nope they “can’t” do it. Healthy paws friggin suuuuucks and it’s useless. Obviously run by people who don’t have pets or care about their wellbeing.

This company is definitely one to avoid. I enrolled in their Emergency Fund, meticulously followed all the guidelines to ensure reimbursement, but my claim was still denied without any explanation. Upon reviewing other customer experiences, it's clear they habitually look for any pretext to reject claims—whether claiming "it wasn't an emergency," alleging failure to contact Pawp, or accusing customers of not submitting documentation in time. Despite strictly adhering to their protocols for my dog's emergency and timely submitting all required documents, my claim was unjustly rejected. I plan to report this company to all relevant government agencies. They masquerade as a pet insurance provider, but it's entirely a scam. Be vigilant and don't be deceived as I was.

Don't trust this company. We have paid for PAWP for years and when we finally needed it, the company failed us and would not pay. Their reason was that we did not receive "in person veterinary care when the symptoms first began", which is absolutely ridiculous because we thought maybe it was just a small virus or something our dog had, and we had been in touch with our vet. . Does everyone run their pet to the vet the minute they get start acting a little ill? We waited a couple of days and then took her to the emergency vet. What a joke of a company and a waste of money

My claim for dental extraction was denied because of tooth decay in Cocoa vet file. Her tooth was not decayed . It was a double tooth the vet found when she was cleaning her teeth.

Policies find every loophole to deny claims. Clinical and medical examination requirements are not made clear and buried in fine print end up in resulting “pre-existing conditions” to never be covered.

It's actually a scam..they take your money, don't even look at or read the animals pet history (that they ask for in details.) Then they tell you no its not covered, even tho it SHOULD be!!!! It says in the fine print it's covered. SO now they are telling me oh no, you need to add this and this to you monthly policy? So what have I been paying 50 dollars a month for then? Absolutely nothing. Total scam