Same as many others, scammed for $99 thru T-Mobile. Didn't even know i signed up for it. And to make it even worse actually had a Vet emergency that was $2K and could have actually used it, but didn't know I signed up for it. The company said they send an email reminder of upcoming bill, well that doesn't help when it goes straight into Spam folder. What a joke of a company.

SCAM! DO NOT DOWNLOAD! THEY CHOOSE FOR YOU! Requested to cancel membership, that was signed up through the T-Mobile tuesday deal, the day after being charged $99 (I get it had to be cancelled before renewal). Only used it once at the beginning of the trial (2022) and was asked generic questions by the telehealth vet (did not request any photos or videos of my pet) then recommended to visit veterinarian. Never used it after that. My point is instead of compromising and canceling all services, as requested, you are going to keep/steal my money (fixed income!)? @PAWP do not bother responding with pleasantries unless it is followed up by a refund!

After using the service in November of 2022 I realized it was not worth the cost and promptly canceled my subscription. Fast forward to this month October 2023 I received a $99 charge on my credit card. I went back online and realized it still showed my membership active which I canceled again and reached out to customer service who informed me I would have to provide proof of cancellation. Mind you they do not send emails of confirmation so I had no way to show proof. I tried to work with them on it but after realizing the customer service department wasn't there to help customers I have decided to file fraud on my credit card and let them know I would provide reviews to prevent this from happening to others. Make sure you take a screenshot when you canceled the service otherwise you'll end up fighting.

Wow i guess i’m not the only one who got scammed by this company. I signed up through T-mobile promo as well. Never once use it. Forgot abt it. Then I got charged for a year membership. Tried to get a refund but someone named Benjamin said per their terms they cannot refund me. Are you kidding me?! Any other company would be more than willing to refund their customer even if they cancel it after the promo period. DO NOT SIGN UP WITH THEM!! I will be giving bad reviews through any websites/review site I can find

I had policies for 4 pets and I had multiple visits to the vet. I submitted vet bills for almost $3,000 and they rejected them all. I should have just kept my $151 per month total premium and I would have been much better off.

My dog was given a preexisting condition for her entire rear end from 1 vet visit that I asked for doggy Advil to help with recovery after Flyball and agility practice. She didn’t have any pain, vet noted no issues, vet noted no injuries or dog showing any sign of pain. I still don’t understand the preexisting condition my dog has and figo refuses to work with me or actually look into the condition they’re claiming is preexisting. She was seen by multiple rehab vets who also back up that my dog has no injury or any signs of pain yet figo refuses to listen to any of them over one vet noting “PERCEIVED owner discomfort after extreme exertion” vet notes no signs of pain or injury. I never knew a very tired dog was considered pre existing to figo when a vet noted multiple times there’s nothing wrong with the dog

We pay for 80% reimbursement, and only received 20% reimbursement from a $200 bill. What's up with that? We should have received $160, instead of $88.

Wow i guess i’m not the only one who got scammed by this company. I signed up through T-mobile promo as well. Never once use it. Forgot about it. Then I got charged for a year membership. Tried to get a refund but someone named Benjamin said per their terms they cannot refund me. Are you kidding me?! Any other company would be more than willing to refund their customer even if they cancel it after the promo period. DO NOT SIGN UP WITH THEM!! YOU WILL BE SORRY IF YOU DO!

SCAM!!! Like many reviews I have read, I signed up for a free trial through T-Mobile Tuesday. The app did not allow me to stop auto-renewal. I also didn't see a reminder. After I found out my credit card was charged $99 dollars for a membership fee, I immediately contacted Pawp through their app. I had to wait for two hours to get a response. Then I could explain why happens via slow chat. There is also no way to call them. I have never used any service since I signed up. They just didn't want to refund my money. If the customer is not satisfied with the service, there is no way to even have a partial refund. How could I trust a company like this for medical advice? I also don't think it is easy to claim emergency funds. Please NEVER subscribe for the membership. You will be very disappointed. As a loyal T-Mobile customer, I am also very disappointed with the phone company. THEY SHOULD NOT WORK WITH PAWP.

Nothing is ever covered. No explanation or follow up besides a vague eob.