Pumpkin is a scam! They would not pay for an ear infection b/c they said it was a preexisting condition! Don't waste your time or money with this group! Look somewhere else for honest service.

Scammers. I’m convinced the only way they generate income is by slyly renewing people’s annual subscription from a free trial for $99/year WITH NO WARNING. And ‘no refunds with no exceptions’. The service itself is useless you’re much better off paying around the same or slightly more for your actual in person vet. Worst service ever. They lie and say they send you a warning prior to renewal but the last email I can find in my inbox from them is from MAY meanwhile it just renewed without notice in OCTOBER. Makes 0 sense. I have utilized the service 1-2 times during my free trial and was basically advised to go to my vet anyway! Waste of time and money! You sign up for a free trial thinking why not try it for free and forget about it due to its uselessness until a year later when you’re faced with a annual subscription charge with no warning. Now I have to find a way to dispute this charge with my bank as I cannot afford to be paying $100 for a service that I DONT EVEN USE AND IS COMPLETELY USELESS AS A WHOLE. Don’t even consider a free trial, let alone buying from them.

Good company, I loved and am very concerned about my pet. With this company I am more confident that I can help him if something happens.

Reply from Figo Pet Insurance

After the one year trial membership, I canceled the membership in the Pawp app. They still charged me $99 for another year. I contacted Pawp on the day I saw the credit card charge. They refused to give me a refund. This company is a scam. Do not sign up and warn others. The Free Trial membership ended on Oct 17, 2023. I was charged $99 to my credit card on Oct 17, 2023. I tried contacting them on Oct 17, 2023, but they did not respond until Oct 18, 2023. They refused to cancel my membership and credit my card $99.

Downloaded the app a year ago as a trial and never once used it then was charged $99 yesterday for renewal when I didnt even use the app and customer service refuses to refund me. They just copy pasted the same reply over and over and then stopped replying. Just checked and i am locked out of some services i was forced to pay for since my auto renewal is off. Scam app

you were supposed to get back to me . I called twice with no response I am cancelling

A total waste of money !! Didn't help me at all on the first initial trial and still had to pay lots of money for a vet, Please don't waste your money here!! And I cancelled my membership only to be charged anyway and not offered a refund!! So basically I paid for NOTHING!!

We filed a claim for a preventative check up since our pet had a lump. The claim was dismissed stating that this was a pre-existing condition. I have not had good experience getting anything properly claimed.

I tried out this company a year ago for our pup and it was a mediocre experience. I felt like it was all about money and never about pet health so i turn off auto-renew and move on. A year goes by and they renew for $99! I asked for a refund due to never using the company but they refused with no resolution