Seems good but some issues with presenting documentation which still hasn’t been clarified

I would give 5 stars but, They don’t offer a discount for being in the veterinary field. But they offer one to Costco members??Even though we “the technicians” recommend insurance to all new clients.

This company would rather lose a member than recognize that it has internal process issues. They are unclear in their communications and are only focused on their bottom line. They took around $400 in premiums and provided nothing in return. Everything my dog has ever experienced is a preexisting condition. I only found this out after 3 months of trying to get my claim reviewed. This place is a scam as evidenced by its poor reviews. I asked for a full refund following their terrible internal processes and insane list of what they wouldn't cover (e.g., allergies, tooth care, eye care, etc.) because she has experienced them at some point in the past. My dog has ZERO health issues but the little things she has grappled with render her without coverage. Run, don't walk, to Spot Pet Insurance. They will, undoubtedly, try to provide a pithy response about fairness when they've been anything but. They are just words. Their lack of action speaks volumes. I hope the $400 was worth it, HP.

Reply from Figo Pet Insurance

Honestly, I feel mislead by the policies. Even when the directions we are told from a representative to prove a problem was not pre-existing to get it covered, it still was denied. It feels as if we are paying just to have every single claim denied.

Really poor experience from Healthy Paws. They had no issues taking money from me for 7 years, but never helped when we needed it.

The previous one with out warning was applied to my deductible,they need to let you know àhead of time.

We have had our dog's insurance for 5 years and it has risen an incredible 122% in that time!! Just this year they are trying to rip me off for an additional 26% price increase... it's really quite outrageous, they use lovely phrases like "Covered For Life" but simply hike the fees and with their £95 excess they are literally not even paying for the treatment we have needed.

Never again. I have been with PetPlan for years, more than 20 years with various dogs and horses. For the past ten years I've paid premiums for my greyhound and have never made a claim until recently when she had a gastrointestinal problem. I made a claim and PetPlan paid out about £700, so not a huge claim. My renewal has just come through and they want to put my premiums up from £37 a month to £53 a month. That's a 43% increase because she's had ONE claim in 10 years. They have also now excluded any treatment relating to the gastrointestinal problem she had even though it was only four months ago and they are supposed to cover each condition for 12 months. I find that pretty disgusting and it now makes the policy totally unaffordable for me. I will be cancelling my policy. I will also be looking for alternatives for the equine policies that I currently have with PetPlan. Never again will I use PetPlan.

My emails are unanswered after I haven’t received a check when the claim said approved