Everything thing is a preexisting condition. Your denial just says because of a preexisting condition. I then have to ask for an explanation for the determination. The explanation is weak at best.

I'm paying Pet Partners $1,750 a year for two dogs, for them to reimburse me 15-20% of my dogs' annual preventative exam fees. I would be better served putting $125 a month into savings, and if the dogs don't get sick, keeping the $ set aside for a rainy day in the future in the event they ever do. Instead, 2024 will have passed, I am about $2,200 that I will never get back and I am sick over it. A total of $1,750 in premiums, $650 in pet expenses, and I was reimbursed a total of $190. This is by far the most idiotic way I have ever spent my money, and what's worse is I didn't the reimbursement back prior to open enrollment and so I enrolled for another year. This feels like the ultimate gotcha moment. I actually feel like quitting my job just to get out of the premiums. Isn't that terrible.

I was a customer for PETS BEST Insurance for 8 years, paying a monthly fee of 98 dollars, every year we had one or two small claims and it took them up to two months to reimburse me. Well my dog turn 8 years old and I received a letter informing that the new dues had increased 200%, from 98 dollars to 305 dollars! The reason was Doctors fees and inflation! If that is not obscene I don't know what is! They force you to cancel your policy because your dog is gettin old and they don't want to cover it!, it is not profitable! I spent 9,408 dollars in 8 years with minimum claims, my dog is in great shape, but because his age and breed is not longer viable for them, they decided to increase the monthly fee to an unreasonable amount. Don't hire this company, find out another company that is not going to dump you because your dog is getting old! Shame on them!

Easy to file but no movement on reimbursement. Disappointed

I have had claims "on hold" for months. I have submitted the requested information several times. you are asking for a 12-month medical history on dogs i got at 10 weeks old. the last time i was told i would receive an e-mail within 48 hours. that was several weeks ago. i notice there is never a delay in your taking the monthly premiums. what am i paying for if you won't process my claims or contact me. now i have to deal with this while recovering from surgery.

This company is a scam and will find unreasonable excuses not to cover things. Their customer service representatives do not care at all are rude and will offer zero explanation for anything.

They claim that they cover pre-existing conditions if there are no illnesses or issues for 180 days. My dog went 2 years without issues or illnesses and they denied the claim saying it was an incurable condition. They need to correct this issue and be clear in their advertising that they will not cover pre-existing conditions at all!

Ive had Fetch for a year. I called to cancel about a month ago and was assured that had happened. I got an email stating that I had been billed again for the new year, so I called and got what started out as a pleasant enough person who put me on hold for about 3 minutes, then came back and told me she had cut the amount by about 50% and had just put the adjusted amount into effect. I explained that this was not necessary and PLEASE cancel the policy as I had requested. She instantly got sarcastic and condescending. I told her that her tone and sarcasm were not necessary to simply cancel a policy and instead of being nicer, she got worse and tried to talk louder than me, which did not go well. She finally said it was cancelled, and I had to hang up on her to get her to shut up.

I'm very frustrated with Met Life Pet Ins. b/c their claims process is NOT 5 to 10 business days as they like to advertise. This is deceiving and simply a lie. I submitted a claim for my dog on 11/26/24 and so far, crickets. I sent an email last week for an update, and still, no reply. I will tell you that my claims have been paid BUT, it's simply a painfully slow waiting game. Are they short-staffed? is this why the claims process takes seemingly forever?? Customer service needs to improve: respond to our emails, have a better chat set up. Your chat box is almost always down! You guys are a multi million dollar company...why the lame chat, the lack of communication, the leaving-us-clients-hanging? It's really a disservice and I'm just plain fed up.

I don’t like Embrace pet insurance because it doesn’t cover much for your pet and also every time you call them in they’re expecting you to give a review about that individual well I find that very insulting. I also very rude because my attitude is this if someone wants to give a good review they’re gonna do it on their own. The company does not need to be asking for review from a Customer. Last year I was joining a gym with my wife so we could exercise. The manager came out and said I’d like you to give me a good review so I can get a pay raise And that was very insulting because the gym itself was dirty. No one has the right to ask someone for a review. I feel embraces more about making a profit than it is about the pets. I don’t like the company. I keep it right now because I need something for my dog, I just don’t think it’s worth Having a company like this, that is asking for a review. i’m gonna be looking into other pet insurance for my dog. I’m not saying I will get rid of them because I don’t know right now. I’m thinking about it. I will give them a five star when they stop asking for a review from its customers. I cannot stand this about Embrace.