I'm very frustrated with Met Life Pet Ins. b/c their claims process is NOT 5 to 10 business days as they like to advertise. This is deceiving and simply a lie. I submitted a claim for my dog on 11/26/24 and so far, crickets. I sent an email last week for an update, and still, no reply. I will tell you that my claims have been paid BUT, it's simply a painfully slow waiting game. Are they short-staffed? is this why the claims process takes seemingly forever?? Customer service needs to improve: respond to our emails, have a better chat set up. Your chat box is almost always down! You guys are a multi million dollar company...why the lame chat, the lack of communication, the leaving-us-clients-hanging? It's really a disservice and I'm just plain fed up.

Ive had Fetch for a year. I called to cancel about a month ago and was assured that had happened. I got an email stating that I had been billed again for the new year, so I called and got what started out as a pleasant enough person who put me on hold for about 3 minutes, then came back and told me she had cut the amount by about 50% and had just put the adjusted amount into effect. I explained that this was not necessary and PLEASE cancel the policy as I had requested. She instantly got sarcastic and condescending. I told her that her tone and sarcasm were not necessary to simply cancel a policy and instead of being nicer, she got worse and tried to talk louder than me, which did not go well. She finally said it was cancelled, and I had to hang up on her to get her to shut up.

This company will not give you accurate information about the required policy cancellation steps, doesn't comply with their own insurance policy agreements, and will charge you for a policy they have confirmed has been cancelled over the phone (and then imply you're being dishonest when you tell them you weren't told policies cannot be canceled over the phone). 0/10 recommendation for pet insurance, this company is terrible.

An all-around bad experience. I have nothing positive to say about having worked with this company.

Submitted a claim and there has been no update; even if not approved I would expect at least some form of update.

I had a frustrating and trust-destroying experience with Trupanion due to serious issues with their payment system and app. After updating my payment details in November (due to a frozen card), I continued to receive past-due notices despite the app showing my account was up to date. A cancellation notice arrived in December, yet Trupanion still charged my card days later. When I contacted support, I was informed the app is no longer supported — a fact not disclosed anywhere within the app, leaving paying customers vulnerable to errors with sensitive information like payment details. This lack of transparency and accountability is unacceptable. If the app isn’t supported, it should be removed, or at the very least, include clear messaging to warn users. This ordeal has destroyed my trust in Trupanion. I don’t feel secure relying on their services for my pets or my financial data. Until these issues are addressed, I cannot recommend them.

Embrace has always been easy to deal with...until this small claim. I have downloaded health information several times because they wanted it for this claim and I am getting no response. I just restarted the same claim. Hope I get results this time

Not great, a lot of back and forth about required med documents. Not clear what was needed for a claim. Denied coverage on probiotics, prescribed by the vet, used to minimize side effects of drugs.

Terrible. Took well over a month to get it processed, low transparency on why they elected what they did. They issued and sent a check without any confirmation about where I wanted that to be deposited and sent so I have yet to even receive the very small amount they offered. I took my dog for an emergency And they are barely paying anything. I am so unsatisfied I’ve messaged them and not heard anything back.Do not recommend.

Honestly have had issue after issue with you guys. And during all the appeal process I was unable to claim the most expensive surgery required. So very unhappy