Scam insurance. They do not in fact cover preexisting conditions and although they promise to pay within 48 hours it's been three weeks and they still haven't paid my approved claim. Every email I send goes ignored.

Avoid this company. They will find any way to rejects claims. Like others, they will classify issues as preexisting, even when medical records support otherwise. Not tell you your file is missing something until you are in neef, etc. Very poor customer care. Pay more for Trupanion or another company, as you will regret Petsecure/Petline.

I want to say Stephanie was wonderful, informative, kind, and understanding. They are lucky to have such an excellent employee.

Very upset with the increasing cost of insurance (my dogs have not had medical claims) , wellness plan increasing by 10 dollars , no multiple pet discounts, and having to show 18 month of exam records, even when i had two exams showing my dog had no prior health conditions during the policy . And my biggest complaint… the funky billing system! I got billed a small amount in may only to have a huge bill in june w/o notice. This was a renewal, not a new policy. My bill should have stayed the same every month

Why are 99% of the reviews about customer service calls? Little to no mention regarding claim acceptance/denial, reimbursement success (or not), or time to receive reimbursement. This is exactly what matters to pet insurance buyers, and is mentioned on every single other site. I’d put 0% confidence in any of these reviews. It’s highly suspect that they mention representatives by name as well—a common tactic of fake reviewers.

Emergency - that means life or death right?

When I signed up, the qualifications of a pre-existing condition as stated in my application form, were symptom free for 30 days prior to the application, and nothing would be covered for the first 2 weeks after opening the account.

One of the worst companies for processing claims. I submit my invoices with detailed listing of vaccines provided, date of service, and signature from the veterinarian. I provide detailed Amazon receipts for dental cleaning solution for my pets covered under their wellness plan. Yet, every-time I get the run around that they need to see when the item was shipped from Amazon, or that the receipt for the vaccination does not show a card was processed. How would the vet let me leave without charging me. Secondly the date of service, cost, and vaccine given with the vet signature was provided. A complete waste of time for them to try to not process claims!

After weeks of research and comparing companies, we decided to go with pumpkin because they claimed to pay out quickly and cover the most. However, we submitted our first claim for preventative services and were told it would be 3 to 4 weeks before it was even reviewed. I am hoping this won't be the norm but honestly this is disappointing. I am currently shopping around....AGAIN but this time I will be looking at the claims process as part of my evaluation.

My first claim was submitted, I received an email asking to forward all previous vet records and I then heard nothing from Manypets to tell me if I was getting any payments of any of the bills submitted