Very slow for payment. Nationwide paid within 72 hrs. Embrace takes weeks…why?

The pet insurance has been great. The pharmacy is horrible too many games. Too many lies don't buy from this pharmacy. Spoke with Kristina this morning and i get the impression that she cares and worked to resolve my problems in a timely manner. Thank you Kristina.

They go up on their rates 30% each year, never pay a full claim, and take 4-6 weeks before you hear anything. My rate went from 113.00 per month to 170.09 and I had no payout. Stay away from this provider.

I want to cancel my policy and cannot get g

Pays nothing, just one example: insisted my elder dog's pneumonia was a preexisting condition from 3 years ago. Yes, he has had pneumonia for 3 friggin years! I cancelled, it is pointless as they will only take your money and reject every claim.

Today, I had some questions about my policy since they had made so many changes since I joined years ago. Lately, it seems like nothing is covered. Therefore, I started a chat. I had to ask the same question several times as I was given no answer. It was like the agent did not read the question. At the end, she was very rude and unprofessional. The cherry on top was the after email she sent me answering my question in a very passive aggressive and unprofessional way.

Submitting a claim takes multiple attempts, both with the veterinary and by submitting the claim. I had to continually check in and determine what was happening with the claim to get it resolved and paid. some of the claims are still not completed from 10/22/2024

Very reasonable pricing, about two years ago, then every year since it has doubled each year. Not too pleased with the increase every year. There should be limits to how much you can increase per year. I started out paying seventy dollars for two dogs. Now over 250 that is crazy. But very nice company quick payback and easy to communicate with.

Buyers beware this Pet insurance is a fraud I was enrolled with spot in Jan 22 to Aug22. I filed a number of claims totaling over $1000 and we were reimbursed about $48. Responses to claim problems were delayed, passed back to myself or the Vets office or were delayed due staff shortages. They were difficult to reach unresponsive and demonstrated no regard for my pets health or concern for me as a customer. This was a terrible choice a waste money and time BEWARE.

For the amount of money I pay on his insurance. Next to nothing was covered on his neuter. The amount of his last bill to get $40 back. I mean come on not even a premium payment back. I will be canceling in the upcoming days your insurance is not worth it