They are a complete scam my dog was diagnosed with heart failure and they told me it was deemed an emergency however now that they have to pay out they denied the claim right away they are a complete rip off don’t use them.

Sydney was wonderful, so polite and professional and an absolute pleasure to speak with. She answered all my questions and provided literally the best customer service I have received in a decade. It is very clear that Petpartners and Sydney are focused on the people they serve.

I received paperwork in the mail today for my 3 pets that I enrolled. But it did not include info on the wellness plan that I opted for as well. I would have like to have gotten more info electronically right away after enrolling, in a easier to understand right away how the policy will work and how claims are made. Its a lot of money.

The main problem I had with this company is how they apply the deductible. They did try to deny coverage for part of the procedure, but relented on that. And the way they present the math in the "Your claim has been approved" emails is convoluted and confusing. That's because they don't want you to realize what they are actually doing.

I have been trying to get my dog's 14 day insurance wait waived. I sent a notice of cancellation like they asked for. Now they want notice of when insurance started. He has had insurance since he was 7 weeks old and he is now 6 years old. I dont have this declaration of insurance they are wanting. This is ridiculous. I guess we will wait for the 14 days to pass. But had I known they wanted more than just the cancellation of insurance, I wouldn't have gotten your insurance.

I am submitting claims and they are all being denied although I have the plan that covers everything.

Pumpkin denied a prescription Royal canine prescription diet for Kaiser that is on more than a year that always was refunded. They said to appeal but the appeal will affect other claims. Later the email information about the appeal indicates that they might impact other claims as they are related. Kaiser has exams in a week regarding his cancer status. So how am I supposed to continue caring for his care when pumpkin might stop these future expenses on the light of an appeal? The raised Kaiser premium from $117 to $177 as of January 2023. How does this look for caring for my pet?

Got an email after sending the invoice from my dog's check-up that my dog has Cryptorchidism.

My pet is being treated for a limp that in a chat I was told would not be covered.

I want a refund and it’s not being processed