this is about the payment method. on my regular account i got scammed and my bank closed the account temporarily. i tried to make my monthly payment which pawp says the accept prepaid cards but they wont accept mine because its not linked to an account number. so in other words i tried to fulfill my monthly dues and they refuse to accept it. very disappointed d frustrated because now ill they will cancel me .

Well all went well until password part. I thought I was supposed to choose. Every time I put one in, it kept saying invalid, how is it invalid if I am supposed to decide. Was using 8 things to enter. Was very stressful.

Fast at taking money but no confirmation or info sent to me about the program that I requested.

They will do everything they can to not pay your claim. I am cancelling and going to another company.

This company is a complete sham. They have an arbitrary requirement to video call with their vet in the midst of an emergency. I had been communicating with their doctor all morning (and even attempted to video call her twice). I finally decided to take my dog to the emergency animal hospital after his face swelled and his breathing was shallow along with the vomiting and diarrhea I had already contacted her about. I communicated this with the vet and she was aware to the animal hospital. As I was the one driving, she wanted me to wait to video call with her until we were stopped (understandable). Once we arrived at the vet, she failed to respond when I told her that we had arrived, and before the doctors came out to get my puppy. Even though she was aware that we were headed to the emergency animal hospital and even though we tried to video call her twice in the same conversation, they still denied my claim based off of this arbitrary requirement. What a scam. I will be going through an arbitrator and/or filing this in magistrate court. This company is a joke.

Everything went well except I had wanted to sign up both our dogs for $10,000 per year policies NOT $3,500, but that's what they both were signed up for. And I can't figure out how to upgrade to $10000.

Everything counts as pre-existing conditions, diarrhea,vomiting, you name it. To reject my claim, they even changed reasons.

Was miss led about what's cover I also got Wellness program then was told won't cover neutering.

This whole process is a total scam! Don't waste your money on any pet insurance. Just save towards an emergency fund.

I entered a claim in June,2022. My dog marble had to be put down June 12,2022. It is now August and I have no update on my claim. I no longer have a dog and you are still taking my money for insurance on a dog I no longer have, an no response on my claim with the vet bill that I submitted in June, 2022.