Have an issue with your insurance?
Let everyone know!
Insurance companies are constantly reviewing us. Are we too old? Do we live in the wrong place? Is our credit score high enough? Well, now it's time to turn the tables. Do you charge too much? Will you pay my claim quickly? Is your coverage worse than it seems? We can review you too.
homeowners insurance - Condo water leak question
Very long story short, condo had a water leak 4 months ago. My homeowners insurance says that based on the HOA bylaws, the HOA is responsible for the damage. HOA is saying the opposite. So I’m at a stalemate. What do I do? I’m assuming an attorney is my next step but who pays those legal fees if I win? Condo is in South Carolina if that matters.
To make it more complicated, my insurance sent in water mitigation contractors that completely ripped my kitchen out. They did this before asking me for a copy of the HOA policy and determining they’re not responsible for yet it was their contractor that came in. Now I have no kitchen and both parties saying they’re not responsible. Ugh.
primary insurance - Conflicting information regarding in-network hospital
I am due to give birth end of May. The hospital that my obgyn is partnered/contracted with is where I went on 03/01 because I had a pregnancy scare. I went straight to Labor & Delivery and was there for a couple of hours. The on-call obgyn is the one that saw me.
I have NOT received a bill yet, only an EOB from my primary insurance, stating that the claim was denied. In the EOB- it was stating that the hospital is an out of network facility. However, I’ve spoken to my insurance directly few different times who said the hospital that I went to indeed is an IN-NETWORK facility. Now the last agent I’ve spoken to today told me “address where the service was rendered is confirmed to be outside the network for the facility. Here is what adoress of the facility showing on the claim” and it’s a complete different address than the hospital I went to, like in a whole different state. The first agent that I spoke a couple weeks ago stated the claim type says “outpatient hospital non contracting”. The last time I tried contacting the hospital themselves, the agent was saying I need a bill/statement account number, which I didn’t and still don’t have because I was never sent a bill as of today and he said to wait until I get a bill. It’s been over a month and I still haven’t received a bill from the hospital from when I went to 03/01. I was going to explain my situation and how I still haven’t received a bill but the billing office is now closed.
I do have secondary insurance but they didn’t even receive a claim from hospital, which I am assuming they didn’t even bill my secondary.
I’m just so confused and overwhelmed! Does this sound like the hospital submitted the claim incorrectly?
HealthEquity - Help with HSA investment and rollover
Hi all. Looking for guidance on what to do with my HSA. My employer used HealthEquity for our HSA provider. From what I have read, they are an abysmal option given their high fees in comparison to other providers, like Fidelity. So I have two questions:
\- Would it be wise to rollover my HSA from HealthEquity to Fidelity? (At least the amount that I want to invest.) I know there is a rule that this can only be done once in a 12 month period, but I really just want to invest a lump sum at a lower fee.
\- This will be my first time investing my HSA. Should I treat it like a regular investment? What do you all typically invest in, i.e. ETFs?
Appreciate your help.
Trupanion - Trupanion Pre-Existing Condition Reversal Chances
Our puppy went to a few puppy socials in the past week. Today he started having a loud dry cough, so we took him to the vet. The vet diagnosed him with a minor respiratory illness. The vet wasn’t concerned because he was still eating well and had no change in energy level, but still prescribed him some cough suppressant.
We mistakenly filed a claim to Trupanion at the vet to try to cover the medication. However, we were on day 28 of the 30 day waiting period and Trupanion denied the claim. Furthermore, Trupanion now saying that “cough” is a pre-existing condition and we will no longer be able to submit any claims for “cough” in the future.
I saw that some insurance providers delineate between curable and non-curable pre-existing conditions. Does anyone know if Trupanion does this? Additionally, is there any way to get the “cough” removed as a pre-existing condition from Trupanion or are we screwed?
Thank you!
Progressive - Progressive cut my insurance premium in half after I called them
So I moved to the US from Europe over a year ago and have been using progressive since they insure people without a state license (I live in MA). I paid 1200 dollars every 6 months until just now when I spoke to my friend who also moved here at the same time and he paid way less on a much newer muscle car.
I call progressive and they do a reqoute and my policy gets cut in half and I now pay 640 every 6 months. I feel like they entered some wrong information the first time around - do I have any recourse for them to pay me back if they misentered information the first time around? Of course I accepted the payment and condition so maybe there's just nothing to do.
My friend who I compared policies with has the exact same coverage and started off at the much lower rate of \~600$.
Progressive - Why does Progressive want me to pay more for no coverage.
Progressive - Progressive Snapshot with Tesla FSD
So we now know one of two things - either snapshot is designed poorly or FSD brakes too hard in a model 3. I don’t use anything except FSD and the best I’ve been able to score is 4 out of 5 stars all because of what it thinks is hard breaking - apparently snapshot isn’t designed for autonomous driving. PGR , time to wake up!
Chase - Help! Accidentally Paid Interest Free Card off.
I have an interest-free card that I used for some remodeling on a property. It is interest-free for 18 months, so I charged all materials and labor to it.
The first payment was due yesterday, and I set up autopay from the property's bank account. The autopay only had one option: "amount due." I naively thought that meant the minimum amount due, not the entire credit card bill.
Well, yesterday, the creditor withdrew the entire amount from the bank account. The funds were there, so it was not returned.
I called Chase (the card issuer) last night when I saw the transaction pending, and they said they couldn't help me since it was on autopay. I called my bank this morning, and they said they can't help me either since it is an ACH. They mentioned that I could possibly dispute it, but that process would take almost two months.
Is there really no way to reverse that charge and pay them the minimum amount due instead? I got the card specifically to avoid impacting the cash flow and had a plan to pay it off while it was still interest-free. I genuinely did not know the amount Chase was going to deduct, it did not tell me when I set up Auto-Pay or anything.
Am I just not talking to the right people, or is there really no way to assist me?
*********
Update: Called Chase again and a manager helped me. She said since I didn’t have a minimum payment due, the option wasn’t there to pay minimum and that’s why I only had the “pay amount due” option.
They are refunding me! And I don’t owe anything till August.
Nationwide - Anyone have nationwide and get their dog tested for allergies
I’ve tried meds and special bland food and the dog is still scratching excessively. I got a quote for testing at like $1500 plus a $300 consultation fee. Was wondering if anyone knows if this is covered. When I called nationwide they were very vague, saying it depends and they can’t guarantee if it’s covered. Smh
Liberty Mutual - Should I replace my roof before hearing back from the insurance company?
I filed a claim with my insurance company (Liberty Mutual) for wind damage to my roof back in early January. Now it's late March, and I still haven’t received a decision. The adjuster is not responding to my calls or emails.
Meanwhile, my roof is in bad shape. I’ve had multiple roofers take a look—some warned that roofing material prices will increase 6–10% after April 1st (I confirmed this independently). I'm torn: should I go ahead and replace the roof now, or wait for the insurance company to respond?
**Background:**
* I live on the southeast of MA, where we had multiple wind advisories and high-wind warnings through Jan/Feb.
* My roof is over 20 years old. After one windy day, I found shingles (including ridge shingles) in my yard. The attic started leaking during rain/snow, so I had to build a makeshift water catchment system.
* I contacted two roofers. One said it looked like clear wind damage and advised filing a claim.
* I filed the claim, and per the insurer's request, I had temporary tarps installed by the same roofer who suggested filing a claim.
* The adjuster and their inspector came, acknowledged the damage, but said it wasn’t wind-related—claiming it looked like "mechanical" damage. They seemed skeptical of the roofer I hired(4.8+ rating with years of view history on google).
* Waited another 2 weeks, they brought in a third-party engineer, who inspected the roof and told me he believed it *was* wind damage and saw no signs of mechanical damage. He submitted his report to the insurer.
* Since then, another week passed. I contacted the engineer, who confirmed the report was sent, but said I’d need the insurance company’s approval to view it( so no access to the report).
It’s now been over 10 weeks. I can’t wait much longer with such a vulnerable roof, especially with prices going up. I understand it’s an old roof, and some might argue insurance shouldn’t cover it. But it was functioning fine until the storm, and I *do* have replacement coverage. (Also worth noting—my premium is over $2,800/year.)
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