This business is a scam. I don't mean like a normal bad business. I mean they are actually scamming people. They do not answer any email or phone calls ever. They do not pay claims, and they typically do not even respond to them. It is a criminal enterprise and everyone involved should be ashamed and probably throw in jail.

I am sad to say my experience with Odie has been horrible. Like many, I was transfered from ManyPets. It has been 45 days since I submitted my first claim. I was told to expect at least 2 months. This is unacceptable. I am waiting to be denied just like many other customers that left reviews. I am stuck, like many due to pre-existing conditions. Seems like a trap to me. Please stay away from Odie. I don't see them lasting much longer with this business model and very low rating with BBB.

I got stuck with this company because ManyPets that I used to have left the U.S. market and my policy was sold to them. They are horrible. It is very hard to communicate, and the claims are denied for no valid reason. They also applied a cap to my used to be "unlimited" policy with ManyPets for the same premium amount. It's been a month and the claims are still in a "submitted" status. ManyPets was great, easy to communicate, and claims were processed timely. This company is a nightmare to deal with.

Was switched from Many Pets which was an awesome company, to Odie Pet Insurance. They suck to be truthful. I have a monthly claim for medication for one of my cats that Many Pets always paid for. Odie denied the very first claim on this saying it was a pre-existing condition by reading between the lines on a vet explanation on a visit before he was diagnosed. I had to fight the claim and explain that if Many Pets paid for it then by law they should to. They fought back saying they have the right to make their own decisions. So by them saying that you get the same coverage...blah blah blah... is a joke and a lie. I finally called Many Pets and complained to them then followed up with an appeal with Odie. Finally got them to pay for it, which is great when they actually get around to paying for claims. I sometimes go 3 months or longer (if I don't call and complain) to get paid for the monthly claim that I have. I normally have to call after 30 days and start complaining every week until I finally get paid. This last one was insane. Finally go them to pay 3 months of bills and it sat in the pending payment stage for over 2 weeks. Called again and was sent an email saying it would be another week. Called again and finally got the payment released. It's really getting ridiculous and I'm in a bind now because I can't go anywhere else because this is going to be considered a pre-existing condition with another company. I can only hope they get their act together soon. They sure can take money out of my account every month for the policy payment, they just can't seem to release it. They keep saying they will be getting better as they hire but I've heard this for the whole year now.

This company is a complete scam. We had a pre approval letter from them and the still denied claim. And it took 8 weeks to hear back from them. They don’t answer their phones, voice messages, or emails. All they do is take your money. None of our claims have been approved by them. Always a reason not to pay. Will be filing complaint with BBB and canceling policy.

Worst company to deal with, it takes forever to get claims paid. The worst part is trying to cancel the insurance, I’ve gone on the portal and did it, I ve called them, emailed them but was still being charged until I cancelled my debit card. I still receive emails from them about making payment otherwise they will cancel the plan, this is the only way out of it, obviously there zero customer service or attentiveness.

If I could give less I would. What an absolute SCAM. I’m so tempted to report them to the authorities… I NEVER signed up for pet insurance, but they somehow got my information and just started charging me! I tried reaching out to resolve the issue and get a refund but they continued to ignore me… it got to the point where I had to file a fraudulent claim with my bank and get a new card. I still get emails from them to this day asking me to “update my payment”… leave me alone. Such an uncaring organization.

One star is to generous for this company. They are knowingly committing insurance fraud. I have been waiting almost 2 months to be reimbursed for my claim, which took almost 6 weeks to processed. They admit they are under staffed but do nothing about it. They do not return the calls or emails within any realistic time frame. You are held hostage there, I was a many pets customer before my policy was either sold or transferred to Odie. When you try to shop other companies they tell you anything your pet has been treated for is a pre existing condition and will not be covered.

Trash! Fraud! Do NOT do business with them. They deny most claims for bs reasons. Our cat has been getting colds this year and they are claiming pre existing conditions because we made a comment to the vet about labored breathing a year prior. They look for any reason to deny your claims. We were covered by ManyPets before and they approved the same claims they are denying. They said they would continue coverage since we got defaulted to their company when they went out of business. After being denied a thousand dollars in claims, we are switching. Good riddance!

I was a former ManyPets customer, just like most recent reviews. Odie is not a trustworthy pet insurance company. They have not done nor they are going to do as what they said on the transition email they sent to us transfer customers from ManyPets. They will keep making excuses not to pay the reimbursement or cover your sick pets who never had a so call pre-existing condition before began the policy with ManyPets. I filed the claim on 9/2 and now 10/7 and there is nothing changed in the claim status since the day I submitted it. It has been 5 weeks and it still shows that I submitted the claim, nothing has been review or process after I tagged along a bunch of downloaded medical records (the same day I filed the claim) which showed that my dog was a healthy puppy before I began having pet insurance with ManyPets and I never had any issues with ManyPets until they transfered me to Odie. Odie has no problem charging my credit card, but Odie is having a lot of problems to process the claim and pay the reimbursement. Whoever wants to get insurance for your loving pets, PLEASE DON'T choose to insured with Odie if you dont want to end up like us! Odie makes themselves look like A SCAM, NOT A TRUSTWORTHY COMPANY. THEY SAID THEY WERE GOING TO COVER YOUR PET WITHOUT INTERRUPTION??? ALL LIES!!!