Pets Best raised our rates substantially (more than doubled) in less than 5 years. Given that clients are stuck with a pet insurance company after signing up or risk having them exclude any "existing conditions", they are taking advantage of us. This is an unethical business practice, and we are seriously considering cancelling and just having a pet savings account.

I’ve carried insurance on two dogs for the span of almost their lifetimes. One pup I dropped insurance at age 8, the other kept until she passed (more active dog). When my pup was diagnosed with lymphoma, I thought I’d be happy to have the insurance. I was reimbursed for 1/4 of what was I spent. Cancer meds not being covered, consult fees not being covered. I’m really wondering now if the thousands I spent on pet insurance was ever really worth it.

Horrible issue when a pet passed and I was overcharged Rate increased without any notice

So my 8-year-old girl that has been insured with trupanion for almost 8 years recently had a bout of endometritis. On the claim form I claimed endometritis as she has had that a few times in the past. After this claim, her deductible of $400 would have been met. Trupanion changed the condition to " discharge" instead of endometriosis which then they could again charge me my full deductible of $400. That's how they get around not paying people because their deductibles are based on condition not per year. My invoice was for $700 and Trupanion paid me $100.Watch out for this company. They used to be really great but they have changed from an ethical upstanding company to one that scams you. In addition, they say that their website has been upgraded but it barely works and their owner's portal does not work at all!

So trupanion unlike other providers, issues deductibles based on condition not per year. So my dog that has been insured with Trupanion for 8 years and only has a few minor claims.She had a bout of endometritis which she had a few years ago as well. The 400 deductible was almost met from previous claims but trupanion instituted their own condition and called it "discharge" instead of calling it endometritis and recharged me the entire deductible amount. My bill was for $700 bill, they paid me $100. This company used to be good but is now a rip-off! Their website supposedly has been upgraded but it is no upgrade and does not work well. Their owner's portal does not work at all!

Sad how little insurance pays for but it costs so much, what a waste.

Filing a claim is very easy! Which is great because it means I’ve wasted little time getting my claim denied. At this point I just file to see if I can get even $0.05 out of them. I don’t, but I’m locked in for another year. Seriously, don’t bother with the company. All the add-ons and things sound nice but they will delay, deny, defend. Your pet being alive is a pre-existing condition. If you are stuck in a contract, use that time to build up funds in an HSA or high yield savings account. At least that way you know you have a real backup plan.

You were the best but, you cancelled us

Started at a reasonable $25/month for our 7 month old rescue pup. Every year the monthly cost went up $5-10. About 4 years ago we had one claim of about $700. They didn't want to pay because they claimed we didn't have enough of the dog's history/records. The ASPCA was both the vet and the place we adopted from, so they had all the records the dog would ever have. Healthy Paws reluctantly paid the claim, but then raised our rates even more. After 7 years, we were at $75/month. Just got a notice they are raising it to $155/month! For no reason. Putting the money in a savings account rather than paying them any more.

I have 2 dogs my old one is know 14 years old & my young one is 3 years old the old one has been with Nationwide since she was 3 years old recently I have received a letter indicating since they are changing their policy meaning cancelling X Ray, blood tests,EKG, nationwide has charged me fool price every single mounts for the major medical plan & wellness for 11 years & know that my girl is 14 years old they are changing policies. Well done Nationwide your are indeed the most dishonest pet insurance in Southern California. Regards/Lida slater