Google review-

if you aren't a customer who makes them a profit, goodbye/take what you can get. While this appears legal (as they highlight their terms are only for 12 months at a time), it doesn't make sense when they say "we will never penalize you for making claims". This is clearly a penalty.

My 12 year old dog has a growth on her hind leg since she has mobility issues Dutch worked. The vet was very nice but if you think you’re getting more than the 10 minute window allotted to you you’re not. That was fine too. Prescriptions were given. Antibiotic cream, antibiotic and pain meds. I checked out and the time span given to receive the scripts was reasonable ($20 to expedite) until it actually shipped. Then 5 days was added to the delivery date for my dog that has what looks like an infection. If prescriptions are going to literally ship from one side of the country to the other the consumer should know that. Now I’ve spent $200 on scripts my dog has to wait to receive. I thought the extra money was worth it so she’d be more comfortable but her waiting for medication isn’t helping her. If you just need general care? Yeah maybe this will work. A week and a half for needed meds? Absolutely not!!

We are still waiting for reimbursement for a $900 vet visit.

My first claim was handled by a reviewer who either knowingly committed fraud or was simply incompetent, not sure which one it was. When I called to question it, i was told i would need to appeal it even though my vet’s documentation was fine so we sucked it up.

Odie does not have people who answer the phone. Emails are only answered if they involve my premium payments. I was switched from Many Pets-not sure I'll be sticking around with Odie. Might also talk to my credit card company about a refund for my monthly premiums as it appears I am paying for nothing.

This company is a money grabbing scam! They look for any reason to deny claims. Their first option/choice is to deny the claims and have you dispute it. If your pet vomits or has an ear infection and 3 months vomits or gets an ear infection again they will deny it and say it’s pre-existing. This personally happened to me so I cancelled them.

I finished enrolling and put my bank info and clicked purchase thinking i would purchase but the website just freezes for a sec and no pop up shows telling me it went through or i enrolled and will get an email. so i thought nothing happened and almost enrolled with Spot insurance. at least explain the process that its an application and the submit button should say "enroll" instead of "purchase"

Processing could be a bit faster, still waiting for a claim submitted over a week ago.

Don't waste your money. I bought Nationwide Pet Insurance for my dog 3 yrs ago simply to give some peace of mind if there was an illness/injury that was very expensive. The website is deceptive unless you want to read the many pages of fine print while trying to predict which condition your pet will someday have. When my dog needed an expensive procedure, Nationwide said there is a $485 limit on the said procedure. The entirety of the expenses (multiple visits, re-checks, meds, etc.) was in the $4000-$5000 range. And you only paid 10%. THIS IS NOT INSURANCE - IT IS A SCAM!