Warning.....If your pet has any blood test outside of the "normal" range, your pet will be deemed to have a preexisting condition. Check your pet's blood scores before you sign up!!!!

Odie does not have people who answer the phone. Emails are only answered if they involve my premium payments. I was switched from Many Pets-not sure I'll be sticking around with Odie. Might also talk to my credit card company about a refund for my monthly premiums as it appears I am paying for nothing.

This company is a money grabbing scam! They look for any reason to deny claims. Their first option/choice is to deny the claims and have you dispute it. If your pet vomits or has an ear infection and 3 months vomits or gets an ear infection again they will deny it and say it’s pre-existing. This personally happened to me so I cancelled them.

My 12 year old dog has a growth on her hind leg since she has mobility issues Dutch worked. The vet was very nice but if you think you’re getting more than the 10 minute window allotted to you you’re not. That was fine too. Prescriptions were given. Antibiotic cream, antibiotic and pain meds. I checked out and the time span given to receive the scripts was reasonable ($20 to expedite) until it actually shipped. Then 5 days was added to the delivery date for my dog that has what looks like an infection. If prescriptions are going to literally ship from one side of the country to the other the consumer should know that. Now I’ve spent $200 on scripts my dog has to wait to receive. I thought the extra money was worth it so she’d be more comfortable but her waiting for medication isn’t helping her. If you just need general care? Yeah maybe this will work. A week and a half for needed meds? Absolutely not!!

Jenessa is the best agent you have. If everyone on your staff was like her, than you are running a fantastic business. She is thorough, kind, straightforward and fast. Please tell her and her managers that she is amazing.

They are so wonderful-coverage is amazing. Excellent response time with a website that works every time!!

We are still waiting for reimbursement for a $900 vet visit.

if you aren't a customer who makes them a profit, goodbye/take what you can get. While this appears legal (as they highlight their terms are only for 12 months at a time), it doesn't make sense when they say "we will never penalize you for making claims". This is clearly a penalty.

My first claim was handled by a reviewer who either knowingly committed fraud or was simply incompetent, not sure which one it was. When I called to question it, i was told i would need to appeal it even though my vet’s documentation was fine so we sucked it up.

fraudulent website, they only charge, but never received the service the zoom calls never show up the vet, to see my cat. scam do not recommended. they charge $146 for a service they do not provided and $25 for every zoom vet video call they never show up and charge me $75 FOR 3 CALLS THEY NEVER SHOW UP, scam stay away do not pay them.