I will update my review after and if I actually get a response from PawProtect.

I would give a -5 if that was possible. Don't be fooled by how easy it is to sign up for insurance. The true test is when you have to file a claim. They made a mistake and a few months ago and dropped the additional coverage I had on an item since 2019. I filed a claim when I recently lost the item only to be told that my it was removed from my policy because I had filed a claim. How did they remove it in November for a claim that happened months after that? They must have a clairvoyant on payroll. They never send me the new policy. All I can say is that every claim that I have ever made with them from a leaking ceiling that destroyed some furniture to missing jewlery has been denied. To think of how much I have paid in insurance over the last 6 years.

Kinda wish I was offered both of the options not just one.

The agent in charge of my policy cancellation and updating a new one was great. He offered an option to decide what to do, gave great information to trust them, and answered my questions gently. He also repeated my important information to make sure if it is correct, which made me relieved. Thank you so much for giving me such a great experience with Homebody.

I am confused because the email says my cat is NOT covered but the completed enrollment info says covered today. That's false advertising.

Their claim process is exhausting. Asking for records going back years and stalling payment with request after request. I have Healthy Paws on other dogs and they payout in three days. I’ve been waiting three weeks for a lousy four hundred dollars.

I knew they weren't traditional as a company and that customer service would be a hassle, so while that is a negative that's not my main problem. First, after one year of having homeowners they increased my premium without notifying me. I thought there might be legitimate reasons so I reached out. After finally hearing back and reading the paperwork, I noticed they had made changes to the details of my home (i.e. adding a bathroom, adding a garage, things like that). When I pointed that out to them they said they would make the corrections, but that wasn't what was causing the increase. Ok, I bit the bullet with the increase because it was still a little cheaper than others (and communication with them was a pain). Then, two years later I get a notice that I need to do a self inspection (basically take pictures of the house and send to them). After submitting everything they take forever to review, just to come back and say they won't renew my policy! Literally nothing has changed, but they won't renew. Jokes on them though, because I already found cheaper coverage with a reputable company. While it was annoying what they did, they did me a favor. Don't go with them. Saving a few bucks a year isn't worth it.

Extremely poor coverage and vague descriptions of coverage and services. My daughter’s cat recently had surgery for a serious condition amounting to $7000. Her policy with ASPCA did not cover anything! Their reasoning was pre-existing condition and uncurable condition. Neither of which was stated in their policies. I believe that this insurance is a scam! If it is associated with the ASPCA organization, I would never give my money to their organization. Horrible!

fraudulent website, they only charge, but never received the service the zoom calls never show up the vet, to see my cat. scam do not recommended. they charge $146 for a service they do not provided and $25 for every zoom vet video call they never show up and charge me $75 FOR 3 CALLS THEY NEVER SHOW UP, scam stay away do not pay them.

I really dislike that my dog's ear infections are considered a pre-existing condition when they happen at random times. She is a floppy eared dog - she is prone to ear infections and they are costly to treat. I understand that it's considered pre-existing because she had an ear infection before she was insured, but that doesn't really make sense to me.