Trupanion gets A for speed, but when I purchase insurance for my dogs I expected Trupanion to pay doctor's fees for an accident. I knew it didn't pay for routine visits and wellness, but REALLY an accident! How is the vet supposed to know how the animal should be treated without a vet's opinion. Waste of my premiums. A $6,000 bill and, maybe, Trupanion will pay $35%.

Jon and his insurance are amazing ! , Helped me with my Insurance and move around my budget and helped me with a great price and overall with the best customer service , definitely recommend him and his insurance !!

I have had home insurance for nearly 40 years and never encountered such a poor company. I needed a replacement card and was asked to update the new card details which I did. They then sent emails telling me my card was invalid. I rang them and spoke to Nikki who promised it was an issue they had and she had put a note on system and my insurance would not be cancelled. I have had an email from John today to say they have cancelled my insurance! I have never had any issues with cards updating in the past just with lemonade!!

The company makes you call them after you upload your insurance so they can approve it. They will also charge you regardless if you upload it on time. They also have extremely rude customer service agents that will not answer questions and just hang up on you.

I very mad with this insurance because when I broth they don’t told me I have to wait for 14 days and I ask abut this 14 days the person on the phone says I don’t have to wait because my pet is lees them one year so I went to the doctor for first time with my pet they do all check up blood work everything and they find my pet cat need to be neuter but he needs surgery on the abdomen now this insurance don’t pay me because they say was preexisting condition so I don’t recommend this insurance they just take money monthly and when they need to pay they says is preexisting condition 😡

Thieving trash losers.

Signed up and received an email stating they had to cancel appt. Zoom ID didn’t work anyways doesnt make sense.

I am giving the lowest star possible because after reading the reviews I have decided this is not a good pet insurance company who nickle and dimes you to death and won't keep their end of the bargain. I will find something more trustworthy than this one for sure. Thank you everyone for your reviews and alarming other consumers such as myself.

Redundant filling of information when submitting a claim. Nebulous explanation of benefits. Unclear, unpleasant web site. Rare to find veterinary practices accepting the direct payment from Trupanion.

While this is a great concept and I love being able to see a vet virtually - the entire process for the medications completely beats the purpose of convenience . You have a sick animal - you pay their membership fee, you see a vet and vet prescribes meds. Now you will either wait 2-3 days for the meds to come from Dutch pharmacy or you will wait 2-3 days for the meds to be transferred to your local pharmacy. Totally defeating when you have a sick animal who needs the meds asap. I’m so upset over this whole medication process and I will never use them again. The veterinarian should be able to fax or call the scrips directly to the pets local pharmacy . Why would someone with a sick pet want to wait 2-3 days for the meds?? It’s easier to just take the animal to your local vet. Use another provider as Dutch has went downhill.