Even for very easy claims like prescription food reimbursement that I submit very often, can sometimes take multiple weeks to get processed and reimbersed which is very stressful.

You have made major errors on 2 of my first 4 claims. One claim got assigned to a closed policy and one just closed and not processed by error.

made my dog's allergy meds a pre existing condition, how f-ing lame

Reimbursing takes along time

I’ve been trying to obtain a refund for a deposit I paid toward a covered spay surgery. Despite multiple calls and emails, I’ve received no response or reimbursement. The lack of communication from MetLife Pet has been extremely frustrating and unprofessional.

Very bad use experience. The system cannot categorize my document, it cannot identify which claim use what invoice Or soap. Which requires me to upload again and again. Decision making is long and slow.

I have been with Figo Pet Insurance 5 months. The dog was taken to an emergency vet center on a Sunday when vomiting started after 2 days of liquid diarrhea and refusal to eat. He was admitted to their ICU and was severely dehydrated. The staff was able to stabilize his condition but was not able to determine the cause of his problem. The bill was $7838.58.

Scam. I subscribed through my employer for a pittance of a "discount," only to have coverage severed when the pets reached a certain age. We had an emergency vet visit on the final day of coverage, and they denied it due to "terminated coverage." Wrong, sir. WRONG, in every sense of the word. I will never purchase a Nationwide product of any sort. in my opinion, they have stolen from me and made false promises.

My claim was denied on the removal of an undescended testicle in a dog. I appealed and was informed that I would need additional coverage to the ever escalating premiums that I already pay. This was not a neuter, but a necessary procedure done to prevent cancer, which is a risk with undescended testicles. AKC pet insurance is overpriced and has many add on with coverage, not a basic wellness coverage and/or illness/accident coverage. I would not recommend and will be cancelling the policy.

TERRIBLE experience with this company! I recently submitted a small claim for the pet insurance that I had with Lemonade and it was the most frustrating experience ever. You can only submit using a mobile app. Who keeps the documents they want for the claim on their phone?? The amount of juggling I had to do was just stupid. That experience should be on a browser. They insisted I also track down my previous insurance cancellation confirmation, just to then deny the claim the next day for a pre-existing condition. So why waste my time if they knew they were going to deny anyway. And their denial is complete crap as what they defined as a pre-existing condition was diarrhea. WTH?!? If your pet has ever had diarrhea it's a pre-existing condition? Stay away from this company. I fired them and went back to Pets Best.