Claims processing has slowed way down. It shouldn’t take weeks on end to process a claim, especially when it was for a sick visit.

They are delaying the decision on the claim in every possible way. The first claim has been going on since November 2024, it is now May 19 2025 and still "in process". They are just dragging out time so that you continue to pay monthly. Ridiculous, we paid them for almost two years, our cat did not get sick, but broke a fang, insurance covers this case, our vet provided medical records and all the documents, but Healthy Paws kept asking for more and more documents, more exams, this lasted for three months, as a result, the claim was closed, in March 17th they received another veterinary exam what only they wanted for the claim. So for two months they have had all the documents what they asked but they only respond back that "review of the claim may take 10-14 business days"and repeat to ask us by email for the same vet docs what they have already! This company acts like a scammer. Tomorrow we will call to cancel this insurance and then send a complaint to BBB.

Trupanion is a good pet insurance for peace of mind and emergencies. However, they still need to work on coverage. I find it disappointing that exams arnt covered, taxes, and wellness procedures arnt covered. I would think they would want to promote prevention.

Just received a 208% monthly premium for our 2 dogs. Went from $193.37 in May to $597.35 in June for our 6 yr old golden/boxer mix and 10 yr boxer. No health changes for either one. Both had been covered with healthy paws for over 5 years.

Pretty slow

I had a deeply frustrating experience with Dutch and Dr. Armstrong, a veterinarian licensed in Idaho, who treated my dog via telemedicine.

MetLife Pet Insurance does not acknowledge receipt of claims sent in by Veterinary staff on the actual day of service. Insured then has to send in claims as an email attachment. The claim is acknowledged as having been received and the clock starts ticking for processing at that time. No explanation is given as to what happened to the first submission.

Today I was very disappointed with this company. I scheduled two appointments for my kittens. For the second appointment, I never received a link for the video call. Then they offered to reschedule the visit for July 1st. Today is June 25th. Who’s going to wait a whole week just to speak with a vet, and then wait another 3 days for the medication? Don’t waste your time — go to a regular veterinarian instead.

Another woeful experience with Lemonade's underwriter team (Emily J and John). They have started to make up the age of items (my roof) in order to claim non-renewal on my homeowner's policy. This isn't really surprising given they then provided their own referral link to a contractor company so they can get kickbacks.

Their trying to avoide paying the claim.